Can't add new profile

Hello there @DragonTamer0129, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I am sorry to know about the account situation, but I want you not to worry about it because I am here to help you out! I believe your console might need either a network reset or just a system refresh.
I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console to check if it's
installing this time.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500
(UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you
to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

It's not working at all, can't sign in or add new profile

Hi Lucas,

I have tried with a wired connection and am still unable to sign in.

I have attached a picture of the error screen I get when I try the language pack. There is no error message when trying to add profile, just a rotating ring as if loading, and then it goes back to home screen.



Thanks.

Hello, Ardith1989. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

Are you using a wireless connection? Any way you could test it using a wired connection?

Do you get any error message with an error code when trying to add a new profile or download the language pack?

Waiting for your answers, my friend.

Thanks for taking the time to send the screenshot.

Please check your Xbox One network connection:

Press the Xbox button to open the guide, then select Profile & system > Settings > General > Network settings. Select Test network connection. See if NAT Type is Open and UPnP is successful.

If the network test showed UPnP successful and NAT Open, perform a Power Reset:

1. Turn off your console and unplug all the cables.
2. Wait 2 minutes.
3. Plug all the cables back in and turn your console on again. If you have an external HD/SSD, do not plug it again just for testing purposes.

If you still get the same error, I'd suggest you to try to do an offline update on your console one more time and see if it works:

https://support.xbox.com/en-US/help/hardware-ne...

If you still get the same error after all of this, please let me know.