cant add new card

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mahi, where are you in and where would your international card be?

Does an error message appear when you try to add it?

Have you tried to first put your billing data in your Microsoft account and then add your credit card?

https://account.microsoft.com/billing/addresses

I'll be waiting for your reply.

It normally means your credit card details are incorrect.Have you phoned up your bank and asked them?

If you still have a problem contact xbox support.

Hi Viktoras! I'm more than happy to help you out!

According to a Microsoft agent who posted a solution to a similar issue:

"Few of the things you can check while entering the details:

Enter your name precisely as it appears on the card. Only include your middle initial if it appears on your card.

If this is a company card, enter the company name as both a first name and last name. For example, if the company name is "Contoso Shoes" split the company name into the first and last name fields.

If the company only has one name, for example, "Contoso," enter the company name in both the first and last name fields.

If you are asked to enter the address and it exceeds the Address 1 field, use the Address 2 field. Do not shorten or abbreviate your address.

The card number and type cannot be edited, so if you make a mistake, you'll need to add a new one with the correct information. Other credit card information can be edited, such as billing address and expiration date."

In order to add payment method, please try to follow the steps:

1. Sign in to your Microsoft account to account.microsoft.com

2. Select Add a new payment method.

​​​​​​​Note: Even though country/region is listed on this page, you cannot change it here. To change your account's country or region, select Your info then Edit country/region.

Note: The information must match the information required by your financial institution for authorization.

Having the exact information is critical to the authorization process.

3. Select the type of payment method you want to add, add your info, and select Save.

4. Contact your bank and update your billing information on your payment card.

To learn more about these, I have provided you with the links below:

https://support.microsoft.com/en-us...-account-c39dbc30-bc83-30c8-5ea9-d0d94e6dcfe4

https://answers.microsoft.com/en-us...nt-match/61afc57c-6d83-4c29-b600-2cb7d79921a9

Kind regards,
Stephanie

was there a problem with payment in the last time...?

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check all your payment options, are the data correct...?

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best way 4 this problem is calling support...!

i am getting same problem except i am using a credit card and it cant "authorize" or something liike that and when i try to add a new debit card it wont let me add it??? please help.....