Cant add new account

Discus and support Cant add new account in XBoX Accessibility to solve the problem; Hello guys....i wasnt able to get in my account and my sons account too. I ve tried everything.....10 seconds button..... reset console and keep my... Discussion in 'XBoX Accessibility' started by PamposGiallouridis, Aug 19, 2020.

  1. Cant add new account


    Hello guys....i wasnt able to get in my account and my sons account too. I ve tried everything.....10 seconds button..... reset console and keep my data but nothing. After reset console all the account were lost and cant add any account....when i press
    add new goes of the screen for some seconds and coming back. Excuse me for my english, am not sure if i explained the problem correctly.....help please!

    :)
     
    PamposGiallouridis, Aug 19, 2020
    #1
  2. Salmoro Win User

    Cant add new account.

    Hi

    I suggest that you do a Clear MAC from the settings; by going to:

    Settings => General => Network settings => Advanced Settings=> Alternate MAC address => Clear=> Restart .

    Hope it helps.
  3. FxSh Cash Win User

    Cant add new account

    Hey There, I am Cashaun, an XA ,here to fix this problem, please hold down the xbox button (on the console) for 10 seconds, or until it shuts off, then cut the xbox back on!
  4. Salmoro Win User

    Cant add new account.

    You can perform a
    Factory Reset
    on your console -- Please select option Reset and keep my games & apps --
    to prevent deleting your data. Also make sure that you know your account password; you will need to add it later after the reset.

    regards.
  5. OLLIESHIRTON Win User

    Cant add new account.

    Hi,

    I done this but still isnt working is there anything else i can try.
  6. JosefLBohorquez Win User

    Cant add new account

    Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
    I'm an Independent Advisor and a Microsoft Xbox user like you.

    Hope you're doing great today buddy

    May I know if you tried adding a different account to see if the issue persists?
    Or trying with a different wifi network?

    In the meantime try this :

    go to Settings > Network > Advanced Settings

    Once you’re inside the Advanced Settings menu, go to DNS settings and select Manual from the list of available options.
    When you get to the next screen, enter 8.8.8.8 in the box associated with the Primary DNS and 8.8.4.4 in the Secondary DNS box.

    Once the default DNS addresses have been changed, restart your console and see if the issue has been resolved at the next console startup.

    I'll be waiting for your reply, greetings from another Microsoft user!
Thema:

Cant add new account

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