Can't add my debit card

Discus and support Can't add my debit card in XBoX on Windows to solve the problem; It keeps saying "Check the info you entered. It doesn't match the info for this card." Even though I put everything in right. I even tried a gift card... Discussion in 'XBoX on Windows' started by P0PSICLE, Aug 28, 2022.

  1. P0PSICLE
    P0PSICLE Guest

    Can't add my debit card


    It keeps saying "Check the info you entered. It doesn't match the info for this card." Even though I put everything in right. I even tried a gift card and still no dice.

    :)
     
    P0PSICLE, Aug 28, 2022
    #1
  2. Ricardo Lechuga Win User

    Can't add my debit card

    Hi P0PSICLE! My name is Ricardo an independent advisor ready to help you with this situation!

    What happens when you tried the gift card?

    Try to add the payment method here

    https://account.microsoft.com/billing/payments

    Be sure that at the bottom of the site the region/language matches the one of your card origin region
  3. XBF Leo G Win User

    I can't add my debit card

    Hello MrDimlnBlue,

    Thank you for bringing this issue to our attention. We recommend attempting to add a different payment instrument to the account. If you would like to use the payment instrument that is failing to be added to the account, we recommend contacting the
    Xbox support team. The support team will be able to access the account, and investigate the issue with the payment instrument. We will provide steps on how to contact the support
    team. Be sure to let us know the results!

    1. Click the support link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Payment & billing
    5. Select Show contact options
    6. Select Request a call from Support
  4. Rostom L Win User

    I Can't Add My Debit Card

    Thanks for confirming. Since it cannot be added to another Microsoft account, the issue here must be on your card - possible that it's not supported in Microsoft/Xbox or the issue is within your bank. Try to contact your bank regarding this matter.

    On the other hand, if you have a different card or even a prepaid credit card, you may try to add it on your account.
  5. Yusril Zubaydi Win User

    I Can't Add My Debit Card

    PC Gamepass is supported at my country and PayPal is not supported for Indonesia. I already try to my other account but still have the same issue. Everything is already correct but they still not accept my debit card.
  6. {Parity} Win User

    I can't add my debit card

    You might try contacting support directly to see if they can provide and additional details. Use this
    LINK. Some banks don't allow those types of purchase when using one of their cards.
Thema:

Can't add my debit card

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