Cant add my creditcard or mobilephone as a payment for my microsoft account

Discus and support Cant add my creditcard or mobilephone as a payment for my microsoft account in XBoX Accessibility to solve the problem; Hey! I bought an xbox one in august and at the same time I bought nhl with my mobile as a payment. But when I'm going to add my mobile again as a... Discussion in 'XBoX Accessibility' started by Wikströmlinus, Nov 4, 2018.

  1. Wikströmlinus
    Wikströmlinus Guest

    Cant add my creditcard or mobilephone as a payment for my microsoft account


    Hey!

    I bought an xbox one in august and at the same time I bought nhl with my mobile as a payment. But when I'm going to add my mobile again as a payment it says " can find your account"

    I have tried with my brothers account but it's the same problem with his. I really don't know why it worked before but now when I want to ad the mobile as a payment for the xboxlive. I just can't. Tried with my brothers phone number on my account and it
    didn't work either.

    I where in contact with the Xbox support here in Sweden but they didn't do anything to help me. The best advice I got where to make a new account and " gift" games between the accounts.

    Would really appreciate if you guys could help me

    :)
     
    Wikströmlinus, Nov 4, 2018
    #1
  2. Pelztierchen
    Pelztierchen Guest
    Purchase by paypal

    Hello,

    i cant add paypal as a purchase Option in the xbox menu after the latest System Update, where the microsoft points were dismissed, to rent movies etc.

    Is it still possible to pay with Paypal? I have added this payment method in my account but it doesnt appear in the xbox menu when i am asked for Payment.

    i can only choose add creditcard or debit payment or purchase via account. But i dont know how to add the money to my account via Paypal now.
     
    Pelztierchen, Nov 4, 2018
    #2
  3. Am3ricanEagle25
    Am3ricanEagle25 Guest
    Hi i need help here please.

    Hi i want to delete my creditcard from my account but i cant delete it. I receve a message like its somthing pending to buy but i look on my history payments and its all looks good.. its writes all payments are finished.. but still i cant delete my creditcard
    .. sorry for my english.
     
    Am3ricanEagle25, Nov 4, 2018
    #3
  4. XBF George L
    XBF George L Guest

    Cant add my creditcard or mobilephone as a payment for my microsoft account

    Hello!

    Thanks for bringing this situation to our attention. I understand you are having trouble adding your mobile phone number to your account in order to make purchases. Here is a useful support article regarding how to

    Manage your payment options online    . Have you tried adding a different payment method such as a credit or debit card? You may also want to consider contacting your service provider of the mobile phone and see if they have any information or options regarding
    your mobile payment options.

    Hope this helps
     
    XBF George L, Nov 4, 2018
    #4
  5. Wikströmlinus
    Wikströmlinus Guest
    Hello

    Yes I have tried to ad my debit card and it just says that my information is wrong, but what's weird about that is that I have purchases before both with the credit card and my mobile. And my service provider doesn't see anything wrong with the service or my
    mobile

    Thank you for answering so quickly
     
    Wikströmlinus, Nov 4, 2018
    #5
  6. XBF Leonzo G
    XBF Leonzo G Guest
    Hello!

    Thank you for keeping us updated. If attempting to add a payment instrument with the link George provided does not work, we recommend contacting the
    Xbox Support Team. The support team will be able to investigate why the payment instruments are not able to be added. We will provide steps on how to contact the support team.
    Be sure to let us know the results!

    1. Click the link we provided
    2. Select Billing
    3. Select No Thanks...
    4. Select Error Messages and Codes
    5. Select Request a Call From Support
     
    XBF Leonzo G, Nov 4, 2018
    #6
  7. Wikströmlinus
    Wikströmlinus Guest
    Hello!

    Ok I will do that tomorrow when the support are open!

    Thank you so much for taking the time to help me !
     
    Wikströmlinus, Nov 5, 2018
    #7
  8. Wikströmlinus Win User

    Cant add my creditcard or mobilephone as a payment for my microsoft account

    Hello!

    Ok I will do that tomorrow when the support are open!

    Thank you so much for taking the time to help me !
  9. XBF George L Win User

    Cant add my creditcard or mobilephone as a payment for my microsoft account

    Hello!

    Thanks for bringing this situation to our attention. I understand you are having trouble adding your mobile phone number to your account in order to make purchases. Here is a useful support article regarding how to

    Manage your payment options online    . Have you tried adding a different payment method such as a credit or debit card? You may also want to consider contacting your service provider of the mobile phone and see if they have any information or options regarding
    your mobile payment options.

    Hope this helps
  10. XBF Leo G Win User

    Cant add my creditcard or mobilephone as a payment for my microsoft account

    Hello!

    Thank you for keeping us updated. If attempting to add a payment instrument with the link George provided does not work, we recommend contacting the
    Xbox Support Team. The support team will be able to investigate why the payment instruments are not able to be added. We will provide steps on how to contact the support team.
    Be sure to let us know the results!

    1. Click the link we provided
    2. Select Billing
    3. Select No Thanks...
    4. Select Error Messages and Codes
    5. Select Request a Call From Support
  11. Wikströmlinus Win User

    Cant add my creditcard or mobilephone as a payment for my microsoft account

    Hello!

    Thanks for bringing this situation to our attention. I understand you are having trouble adding your mobile phone number to your account in order to make purchases. Here is a useful support article regarding how to

    Manage your payment options online    . Have you tried adding a different payment method such as a credit or debit card? You may also want to consider contacting your service provider of the mobile phone and see if they have any information or options regarding
    your mobile payment options.

    Hope this helps
    Hello

    Yes I have tried to ad my debit card and it just says that my information is wrong, but what's weird about that is that I have purchases before both with the credit card and my mobile. And my service provider doesn't see anything wrong with the service or my
    mobile

    Thank you for answering so quickly
  12. Finfujii Win User

    xbox live account.

    i know that it is taken automatically, but how have you done it if i havent eaven updated my creditcard information. you sented me 3 emails that you cant take the money beacuse of my CREDITCARD INFORMATION isnt UPDATED, but now i checked my bank records
    and there is payment that has been taken after those messages has been sended last week. and yesterday i got another message where you ask me to update my CREDITCARD INFORMATION beacuse you cant take the money from my account. you have taken it from my account
    anyways last week 04.06.2013 this is the date the payment has been taken so why i need to pay for two months in a row if you managed to take this with out my creditcard information.
Thema:

Cant add my creditcard or mobilephone as a payment for my microsoft account

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