Can´t add my card as a payment option

Discus and support Can´t add my card as a payment option in XBoX on Consoles to solve the problem; Hello, I wanted add my EC card as a payment option for my account, but I always get to read "you already added this payment option to your account." I... Discussion in 'XBoX on Consoles' started by WarTv, Jun 17, 2017.

  1. WarTv
    WarTv Guest

    Can´t add my card as a payment option


    Hello,

    I wanted add my EC card as a payment option for my account, but I always get to read "you already added this payment option to your account." I dont know what to do now.

    Here is the error code:

    25055-z1o4EgEAAAAAAAAA-078597c3-5eab-41a0-adc7-1e4

    Thanks, Hendrik

    :)
     
    WarTv, Jun 17, 2017
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Jun 17, 2017
    #2
  3. Removing the payment option

    The thing is that I want remove the payment option completely but it says I can`t do this until I add new payment option and because my debit card is associated with my membership which is still active,but I don`t want to add it because I don`t want to continue
    to loose the money again.So what you can do to help me?
     
    The Fizy Dude11, Jun 17, 2017
    #3
  4. The Fizy Dude11 Win User

    Removing the payment option

    The thing is that I want remove the payment option completely but it says I can`t do this until I add new payment option and because my debit card is associated with my membership which is still active,but I don`t want to add it because I don`t want to continue
    to loose the money again.So what you can do to help me?
  5. Major Kilowatt Win User

    PayPal And Debit Card

    Is the debit card set as your primary payment option? Also try adding the card directly and therefore skipping paypal

    You stated that it was a debit card, if it is a prepaid debit card it will not work on subscriptions.

    Edit: You can look on http://forums.xbox.com/xbox_forums/xbox_support/f/27/t/153161.aspx it shows you step by step how to add and remove payment options as well as troubleshoot problems that occur.
  6. Mister Maka Win User

    Can't Add my debit card as payment option

    Hey there Player592837222.

    For billing assistance please reach out to
    Phone/Chat support
    rather than bumping an old thread. They'll be able to best help. Please also keep in mind that you're posting on a public forum and to avoid posting personal information such as your phone number.

    Cheers!
  7. brandiesel1 Win User

    Can't Add my debit card as payment option

    One of the things it says in that link about that error code is that it will give you that code when it suspects suspicious or fraudulent activity. Now you may not be doing anything wrong, but it's entirely possible that the expiry date on the "new" credit
    card threw up a red flag. If that is the case you will have to try your best with phone support or see if you can buy a points card somewhere.
  8. onyxishere Win User

    Can't add my credit card to the payment options.

    Sorry to hear it. Can you please try adding your card at commerce.microsoft.com? Be sure to add it as the primary payment method as well if you have another card listed.
Thema:

Can´t add my card as a payment option

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