Can't add money to a child account

AlanBoother · Jan 18, 2019

I'm trying to add money to a child microsft account so that my son can use it on his xbox. I've done this several times without an issue but there's obviously a problem somewhere.

I select £10 and hit NEXT. A screen the momentarily flashes up so quick you can't read it and then dissappears. No matter what you do you just seem to go round in circles.

It took several attempts but I finally got a screen shot to see what the message was - "Please try again later. Something went wrong, and we can't finish the process at the moment"

I've tried a couple of different browers but that didn't help.

I guess it's a micrsoft problem as I've not even got as far as selecting the payment card.

Anyone had the same problem or know of a solution?

Many Thanks

:)

H1J1NX 413

"Money can't be transferred to another Microsoft account and can't be converted from one
currency to another."

Here's info on how to add money to a child's account at this

link. I hope this helps!

CrustyShark7670

Hello Alan,

Sorry again for the issue with adding funds. I was able to find out it is a known issue and they are looking into it. As an ETA there isn't one. I will try to update as soon as I hear anything new.

Thanks,

Brad

I'm having this exact problem today, so it hasn't been resolved yet.. I just go around in circles when trying to add money to my sons account via the website. I follow the "add money" process but after selecting the amount I just end up back at the start
of the process... frustrating, as I'm usually remote from where my son and his console are so trying to do it via the console isn't an option I can try quickly.

NinthCellar7985

You can also try to remove and re-add back your account or the child account vice versa from the device and try to transfer the funds again. If it doesn't work, better contact Support so they can check if there is a need to fix within the account such
as risk rejections as this can be fixed easily once you have contacted them.

XBF Amber M

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions. Thank you and happy gaming!

SurWilliamson

THE ONLY THING THAT WORKED...

I changed the permissions on my kid's account on our family account so that they can make a "purchase without permission". After that, they were able to buy V-bucks for Fortnite directly on the xbox console and i just had to enter my email and password and
it went through. It was a little bit more cumbersome than the usual "add money" function that was formerly working when I logged on our MS account. I changed the permissions back so that he couldn't purchase on his own once the transaction was complete. This
seems easier than purchasing a gift card like some people had suggested.

Can't add money to a child account