Can't add member in family safety as administrator

That's really odd...

And the account that you're using is the same and everything. Right? (I mean, the adult account)

Do you not have more than one email address?

If yes, please try checking the family settings page on each one

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Amine

If you sign in with the child account here: (not with your adult account)
https://account.microsoft.com/family/home

There is someone else, or is the child alone?

**Try using a different browser or open a private / incognito window for this purpose

Hi Here is the status

I Uninstall Family safety before on my child device then once i installed it again i add myself as administrator.

and in family safety app in my child device i can see my name as administrator but in my Microsoft account i see nothing.

I tried to add a member and my child receive the invitation, but it says that she is already a member of a group

[Mod removed - personal information]









I have no idea to which group was linked my child since it was a log time.

My best Regards

https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one

You can be home Xbox for one of their consoles and add them to your family as children accounts by following these steps, unfortunately you can't do it for both children unless you have a second adult account.

https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one