Can't add friends even after changing privacy settings

Hi,

If you have returned it to default settings and it’s still not fixed I would suggest the best course of action would be to contact Xbox Support and raise a ticket.

https://support.xbox.com/

Have you changed your privacy settings, specifically online status to 'friends only'? Are you playing with friends? Have they changed their privacy settings to 'friends only'? If you or your friends don't change their privacy settings, then if they can't
get to you, they will simply try to join your games via your friends.

If you and your friends change your privacy settings, it should stop these people from joining you in the future.

Hi Brody_284! My name is Ricardo an independent advisor ready to help you with this situation!

To change your privacy settings you need to log in here

https://account.xbox.com/settings

If you can't see the privacy settings, and you just get redirected to a support site about how to do it, it's because child's account cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

Even if you are 19, your account doesn't have that age, and the age on Xbox can't be changed until enough time pass to have the proper age

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings

Hi Sardoraripov! My name is Ricardo an independent advisor ready to help you with this situation!

To change your privacy settings you need to log in here

https://account.xbox.com/settings

If you can't see the privacy settings, and you just get redirected to a support site about how to do it, it's because child's account cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

Even if you are an adult, your account doesn't have that age, and the age on Xbox can't be changed until enough time pass to have the proper age

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings

Hello ZackSvensson,

Thank you for contacting the Microsoft Forums. You can only change your privacy settings if you have an adult account. If you have a kids account, you will have to ask a parent who managed your Xbox to change these settings for you.

In the case that your account is an adult account, to change your privacy settings, open the settings app on your Xbox One. From there, make sure that account is selected from the side menu, and then select 'Privacy & online safety.'

Once in there, select 'Xbox Live Privacy' and change the settings accordingly to your personal preferences. There is even an option to customize privacy settings that suit your needs.

If you are unable to add your friend, select 'View details & customize' and select 'Friends & Clubs'. From there, there will be options allowing you to add your friends, allowing others to see your friends list just to name
a new.

Once you find the option that you would like to change, make sure 'Allow'
is checked. From then, you should be able to add your friend on Xbox Live. For any additional information, you can check out the

Xbox privacy article.

Hope this helps!