Can't add billing information

Discus and support Can't add billing information in XBoX on Consoles to solve the problem; For the last few days I have been trying to add billing information to my account on Xbox Live but every time I do I have a message saying that Sorry,... Discussion in 'XBoX on Consoles' started by WidgetAndOrbit, Apr 3, 2015.

  1. WidgetAndOrbit
    WidgetAndOrbit Guest

    Can't add billing information


    For the last few days I have been trying to add billing information to my account on Xbox Live but every time I do I have a message saying that Sorry, there was a problem with the response from the service. I have tried on multiple devices (phone, Desktop
    and Xbox One) but the issue persists. A result of this is that I can't even download the "free" gold games or add funds to the account.

    Any help would be appreciated.

    :)
     
    WidgetAndOrbit, Apr 3, 2015
    #1
  2. Goooner1
    Goooner1 Guest
    Add Billing Information

    Some more info -

    What am I trying to buy? - happens with anything I try to buy

    Console set to UK, trying to by from UK.

    Error - add billing information to continue.

    Have checked MS Commerce, no issues with my account that I can see.

    If I click on ads billing info, my address and phone number are already populated, then let's you click save and continue, but gives you no option to add any sort of payment method, it just takes you back to the beginning.

    If I keep retrying the purchase, eventually it may work, with all my original billing info in place.
     
    Goooner1, Apr 3, 2015
    #2
  3. Goooner1
    Goooner1 Guest
    Add Billing Information

    Well judging by the lack of response, you guys are ok with me not being able to buy anything from you.
     
    Goooner1, Apr 3, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Can't add billing information

    Sorry to hear it. What type of billing info are you trying to add? The system will not accept pre-paid credit cards.

    You could also try updating your billing info at commerce.microsoft.com or contact phone support for more assistance. If you live in North America then dial 1-800-469-9269
     
    onyxishere, Apr 3, 2015
    #4
  5. WidgetAndOrbit
    WidgetAndOrbit Guest
    Still no luck, I'll phone support and see what they say.

    Thanks for the suggestions.
     
    WidgetAndOrbit, Oct 31, 2018
    #5
  6. Goooner1 Win User

    Add Billing Information

    Well judging by the lack of response, you guys are ok with me not being able to buy anything from you.
  7. Goooner1 Win User

    Add Billing Information

    Some more info -

    What am I trying to buy? - happens with anything I try to buy

    Console set to UK, trying to by from UK.

    Error - add billing information to continue.

    Have checked MS Commerce, no issues with my account that I can see.

    If I click on ads billing info, my address and phone number are already populated, then let's you click save and continue, but gives you no option to add any sort of payment method, it just takes you back to the beginning.

    If I keep retrying the purchase, eventually it may work, with all my original billing info in place.
  8. {Parity} Win User

    I CANT ADD BILLING INFORMATION!!

  9. WidgetAndOrbit Win User

    Can't add billing information

    Still no luck, I'll phone support and see what they say.

    Thanks for the suggestions.
  10. onyxishere Win User

    Can't add billing information

    Sorry to hear it. What type of billing info are you trying to add? The system will not accept pre-paid credit cards.

    You could also try updating your billing info at commerce.microsoft.com or contact phone support for more assistance. If you live in North America then dial 1-800-469-9269
Thema:

Can't add billing information

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