Can't add AU credit card to my account

Discus and support Can't add AU credit card to my account in XBoX on Consoles to solve the problem; I already have an Xbox Gold subscription, and when I look at my accounts billing information I can see that account being used. But when I try to buy... Discussion in 'XBoX on Consoles' started by FivContraryWord, Dec 17, 2014.

  1. Can't add AU credit card to my account


    I already have an Xbox Gold subscription, and when I look at my accounts billing information I can see that account being used.

    But when I try to buy something (texture pack for minecraft, for example) on the xbox site it tells me I need to add a credit card to my account.

    When I try to add a credit card, there is no option to add an address outside of USA (I'm in Australia).

    What am I missing? Why can't I buy anything?

    :)
     
    FivContraryWord, Dec 17, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, Dec 17, 2014
    #2
  3. Microsoft, please help at once!

    Oh, and 1more thing, is it possible to add new credit card in Microsoft Billing and Account Managment page? If it so how? I could try to add my credit card there, meybe it would work. If no, is there a way how to cofigure removed credit card? On that page
    my credit card is in (removed) option, meybe its that problem, you can't add same credit card anymore once deleted? Thanks.
     
    Swiftblade240, Dec 17, 2014
    #3
  4. Can't add AU credit card to my account

    FYI, I tried switching to the AU xbox site, but when I click on an item to buy it, I get redirected to the US version of the site and can not purchase anything.
     
    FivContraryWord, Dec 17, 2014
    #4
  5. Swiftblade240 Win User

    Microsoft, please help at once!

    Oh, and 1more thing, is it possible to add new credit card in Microsoft Billing and Account Managment page? If it so how? I could try to add my credit card there, meybe it would work. If no, is there a way how to cofigure removed credit card? On that page
    my credit card is in (removed) option, meybe its that problem, you can't add same credit card anymore once deleted? Thanks.
  6. Kevin Potts Win User

    Can't add credit card to my account

    I called my bank, there is no problem with my card. I was able to use it on Steam with no problem and I used it at several stores with no problem. It’s Microsoft that is saying that it has exceeded the number of accounts that it is associated with out of the blue, and I only have one Microsoft account. The card is fine, it’s something that Microsoft has done and I don’t know why.
  7. Jesse E' Win User

    Can't add credit card to my account

    To be fair only your bank will be able to provide better information about what's going on. When a payment method is rejected out of the blue, it's usually a problem from the bank's end.

    Season's greetings.
  8. Jesse E' Win User

    Can't add credit card to my account

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    Unfortunately if support said that, then I can only advise you try a different card or add the card to a PayPal account and use that.
  9. Georges C. Win User

    Can't add credit card to my account

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Kevin, the best way to get help with your issue would be through Xbox support, as this forum is public viewing and unfortunately as independent consultants we do not have access there is some data and neither your aara account effectively clarify this issue if it is necessary to contact Microsoft support directly via chat.

    To do so go to the link below:

    https://support.xbox.com/en-us/contact-us
Thema:

Can't add AU credit card to my account

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