Can't add accounts to console

RobertDeLoach · Apr 28, 2021

I have the Gears 4 limited edition console. I had to reset my console due to an issue with the Xbox store and stores in various games no working at all

Now it won't let me add accounts to my console. It brings up a black window and has a circle loading bar in the center of the screen. This persists for several minutes before just giving up and going to the dash

Only reason I managed to get my account on it was by factory reseting and deleting everything. And I had to use my phone to add my account

Now when I go to readd my best friends account(since we GameShare it is still doing the exact same thing

I've reset the dns settings, cleared the MAC address, reset my modem and router. Tried doing it connected to wireless and ethernet.

Nothing works

:)

XBF Zineb F

Hello there @RobertDeLoach, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

ThaaqibDavids1

I can log on @account.microsoft.com but I can't add the account on my console

WGID

You should contact Microsoft Support,

-- https://beta.support.xbox.com/contact-us --

xab_on_xbox

You'd want to visit this link

https://support.xbox.com/en-US/contact-us#2

You'll have to choose to ask a question, and then type "person" to get a representative and request a callback, but it doesn't appear you can do this outside of business hours which are your typical 9-5

KellenTheDino

What's the best number to contact them on? I can't seem to find one that connects me to a real person.

Can't add accounts to console