Can’t add account to Xbox

MarkCraig5 · Jan 5, 2019

Hi, i couldnt sign into my xbox account because an error code kept popping up I tried restarting and fully shutting down my xbox but nothing worked i saw a suggstion saying delete my account then re add it back to my xbox ive deleted my account but now when
i click “add new” to add it back it doesnt load anything up for me what can i do to fix this ive already tried restarting and unplugging multiple times.

Cheers

:)

MarkCraig5

No error code when i try to add my account back just doesnt load and crashes

XBF Brad A

Hello Mark,

Sorry for the issue with signing in and adding your account. Being the account is already off the console, we suggest to do a

soft factory reset where you select keep games and apps. This will restore console to factory default and fix any corrupt files in the OS.

Thanks,

Brad

killerkaesar

Hello! Do you have the error code?

it will help us to assist you and provide a better solution

Exoterror

Further to the previous replies, I think we'll need more information to assist any more. Can you access a different account to the one you are trying to add? Do you have an internet connection? Is there an error, and if so what is it?

JUMPIERSTATUE99

Hi Josh,

Id suggest checking out the support page here on how to add an account. https://beta.support.xbox.com/help/account-profile/manage-account/add-remove-account-xbox-one

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Can’t add account to Xbox