Can't add account to Xbox One

Discus and support Can't add account to Xbox One in XBoX Accessibility to solve the problem; I cannot add account to my Xbox (I had deleted it owing to it not logging in successfully). When I click add account, it goes to grey spinning wheel... Discussion in 'XBoX Accessibility' started by BeauFountain, Jul 21, 2020.

  1. BeauFountain
    BeauFountain Guest

    Can't add account to Xbox One


    I cannot add account to my Xbox (I had deleted it owing to it not logging in successfully).

    When I click add account, it goes to grey spinning wheel then back the Add Account Sidebar. I did all resets and troubleshooting as found here: https://answers.microsoft.com/en-us...-sign-in/2631bfc3-3fba-4bed-a970-7f7b393254ef

    I then tried to add account to 2 other Xboxes (one in a different location) and still the same issue.

    I am in the UAE - is this a server issue or does anyone have any ideas to fix?

    :)
     
    BeauFountain, Jul 21, 2020
    #1
  2. roddgy Win User

    Can't add account to Xbox One

    Set up my phone as a hotspot and was able to connect and sign-in through that! Thank you so much for the help!
  3. XBF Chris J Win User

    Can't add account to Xbox One

    Hello Roddgy,

    Thank you for posting here on the Xbox forums. This is definitely a tough issue to troubleshoot since a factory reset did nothing, and there is no error code/message to reference. By any chance, have you already tried connecting your console to a different
    network? A different home network would be ideal, but you can test out a hotspot if that is all you have.

    One other thing to consider is that you may come across issues/bugs if you are part of the preview program. Are you an insider member? If so, you should

    report this issue     through the insider hub, as well as to the

    insider reddit    . Factory resets do not do much to preview consoles.

    Hope this helps!
  4. XBF Ruben D Win User

    Can't add account to Xbox One

    Hello
    roddgy    ,

    Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
    For those reading this thread and if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance.

    Thank you again and have a great day!
  5. hjmgamer Win User

    Can't add account to Xbox One

  6. Mike0051 Win User

    Xbox Live Down On Xmas... What a Surprise!!!

    Same Problem Here.... I can't add my Xbox Live Account to my new Xbox One. It says the internet connect is "good to go" but I can't add a account or update the system. It continues to fail.
Thema:

Can't add account to Xbox One

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