Can't add a payment option

You should be able to do it through www.xbox.com Sometimes directly through console can be tricky. Also, check your connections, just in case!

The subscription given to me by discord is a 3-Month Xbox Game Pass (not ultimate), and I didn't notice that it says "Valid for new Xbox Game Pass members only", any way the problem isn't that I can't redeem the code it self, the problem is when I try to add a payment option no matter from where I try it doesn't work and shows the same error, even when trying from a new account on a different device and network.

I understand. I was researching this problem in the Microsoft forums and found in this article (https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d)">https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d) that independent advisor Gerardo C. clarifies the following:

"What happens is that the Game Pass Ultimate gift offered by Discord is only valid for users who have never been members of Game Pass as you can see on the following official Discord website, in the section that says "REQUIREMENTS TO REDEEM THE PROMOTION FROM THE XBOX ULTIMATE GAME PASS":

https://support.discord.com/hc/es/articles/4411295409047-Frequently Asked Questions-about-the-2-months-of-Game-Pass-Ultimate-de-Xbox-con-Discord-Nitro

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

This section establishes the following:

"To redeem the 2-month Xbox Game Pass Ultimate promotion, this offer is only for new Xbox Game Pass subscribers."

Information source (Credits): https://answers.microsoft.com/thread/dd03ea17-abf8-40ff-86bb-7648b64cbc7d

Hi Oskayra, I appreciate your help

The last time I purchased a game pass subscription was at 17/6/2023 and it ended 17/7/2023, I canceled the subscription and removed the card linked to the subscription after it.

Hello BRQ. My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. In order to better understand the situation you are presenting, I would greatly appreciate it if you answered the following:

When was the last time you purchased or redeemed a Game Pass subscription?

You can check it and see the exact date through the following link:

https://account.microsoft.com/billing/orders/

I will wait for your response.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.