Can't add a child to my xbox family

Hello PhilipBasgal,

Thank you for posting on the Xbox forums. We understand that you are interested in changing a child account to an adult account. Once an account has been established as a child account, it cannot be changed to an adult account until the child turns
18. The best way to manage the child account is to
add it to a family. This requires an adult account to add the child account to the family. Once the child account has been added to the adult account's family, the child account will be able to access online features. Be sure to let us know the results!

Hi KensWNBOX! My name is Ricardo an independent advisor ready to help you with this situation!

If those 2 accounts can't logg in the privacy settings site means they are child accounts, this means that during creation the age of the accounts was set as a child, this can't be changed after creation, as for Xbox will remain as a child account until enough time pass to become an adult

The message doesn't say you are in a family, it appears because child accounts cant view their privacy settings an adult is required to add him to a Microsoft family here

https://account.microsoft.com/family/

After the adult account creates the family and adds the minor's account to his family In order for you to be able to play multiplayer, you must change the privacy settings of your account. It can be done here

https://account.xbox.com/settings

You can be home Xbox for one of their consoles and add them to your family as children accounts by following these steps, unfortunately you can't do it for both children unless you have a second adult account.

https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one

That's correct as they are child accounts and you mentioned they haven't been added to the family, in the account that manage to enter the privacy settings leave the current family even if there no one else in that family, after this log out of the family site and restart the browser

Once done with that create the family again, with that account being the organizer, and add the child accounts, remember that child accounts can't be organizer they must be added as childs, and check each account on the family site prior to this to verify that they aren't linked to other families

Hi there Nixinova,

Thanks for the reply. In reference to your question, I recommend checking out this resource article with the steps on how to add a family member :

• Add a new member to your family on Xbox One
  
  
• How to add a child to a family account
  
  
• Family Features
  

Try this out and let us know the results.

Brad