can't activate my xbox live prepaid code

Hello There Lord0Borhan I`d like you to follow what Smwutches
said.

What error message/error code do you get when you try to redeem them?



Solutions

Error messages

An error has occurred during the transaction. Please try again later.

Can't retrieve information from Xbox Live. Status code: 80153022

Can't retrieve information from Xbox Live. Status code: 801613fb

Can’t retrieve information from Xbox Live. Status code: 8016a04b

Please enter a valid code.

This code cannot be redeemed under your current membership type.

This code has already been used. Please enter a code that has not been used.

This code wasn't activated by the retailer. Contact the store and have them activate the card.

You can't buy this membership while your current Xbox Live membership remains active.

Can’t redeem your code…

Incorrect form for the code also, too many letters to be a real code.

Like Geth said a pre paid code is 25 characters long now that may be the error code that is given when you put the pre paid code in.

now to get to your issue when you put the code in does it come up saying the code is inactive? if so that means one of two things

1. when a code is purchased at a retailer the card has to be activated at the register that way people are not just going in the store an taking the cards and walking off with them and then putting them in. now once a purchase of a card is made it can take
up to 24 hours for the stores system to let microsofts system know that the code has been bought and to activate it.

2. so if it has been past 24 hours then the store never activated the card and if it is any pre paid card except for a xbox gift card then you would have to talk to the store about the card not being activated.

if it is a xbox gift card you can contact xbox support and they will have you send them a copy of the front and back of the gift card and receipt and then they would just put the Microsoft account money onto your account.

Here’s what the Xbox support website-
https://support.xbox.com/en-SG/billing/prepaid-codes/prepaid-code-errors states for the following error message:

This code wasn't activated by the retailer. Contact the store and have them activate the card

All codes must be activated at the point of sale in order to be used on Xbox Live. Sometimes there can be a delay at the retailer when activating. If you receive this error message, wait 24 hours and try again. If the card does not work 24 hours after purchase,
take the card back to the retailer along with your proof of purchase and ask them to activate it.

Error code 801613FB occurs when you use a prepaid code for Xbox LIVE

Overview

If you see error code error code 801613FB when you use a prepaid code for Xbox LIVE, the prepaid code card might need to be activated by the retailer where you bought it.

Read this page to learn more about error 801613FB and what you can do about it.

On this page

Topics



Error code and message



Problem



Solutions

Error code and message

Error code 801613FB is preceded by the following message:

Can't retrieve information from Xbox LIVE.

Problem

If you get this message and error code, it means the card with the prepaid code might need to be activated by the retailer where you bought it.

Solutions

Solution 1: Wait 24 hours and if it’s still not working, take the card back to the retailer


Some prepaid cards must be activated by a retailer. Activation can take up to 24 hours. If the card does not work 24 hours after purchase, take the card back to the retailer and ask them to activate it.