can't activate code for xbox gamepass

Hello, how are you? Hope you're well. My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the community. Could you say if you've been a game pass subscriber before?

Usually, these codes that come with devices sold by Microsoft and third parties are only valid for people who have never subscribed to the service before, so if this is the case and you have already subscribed, unfortunately, you will not be able to redeem it.

What message appears when you try to redeem the code?

*Thank you in advance for contacting the community, I hope this can help you. Let me know if you have any more questions or problems, please.

No i have never subscribed to any service on xbox



Doesn't work on any of the links either (it says on the card "Redeem at microsoft.com/redeem" and thats the massage i get"

I understand, as you have never subscribed to the service before this message is not supposed to be displayed as it is only displayed to people who have subscribed to the service before, as I said above.

In this case, you will have to contact one of the Microsoft agents, as we in the community are just members and players just like you so we do not have access to this part of the company.

To contact support, please use the instructions below.

Visit the website: https://support.xbox.com/en-US/contact-us

Click on contact us

or

Ask an agent a question

- Describe the problem you are having, if you are going to use the ask a question to an agent option, to get redirected faster to a real person, enter the term 'talk to agent' and then choose the categories of your problem.

- Choose to get a callback or talk to one of the community gamers, you will be redirected to the right sector

Sometimes these codes that come with AMD or other devices required you to redeem that code on THEIR website to get a second code you input into the Microsoft website. I know it works that way with NVIDIA. I hate to say it but have you tried reading the
instructions attached to the code to see if this is the case?

i already tried all of that variants it doesn't works