Can't access xbox settings page

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

When that happens, it means you're on a child account. Microsoft considers all accounts below 21 years as child accounts and the privacy settings page in inaccessible for them by default.

To change your privacy settings you'll need a parent/adult account. They'll need to add you to their family group as "Member", then go into that page and enable those settings for you.

The details are outlined here under the "Manage settings on Xbox.com" tab and "Manage a member's online safety and privacy settings" sub-tab.

https://support.xbox.com/en-US/help/family-onli...

Hello Flame,

Thank you for bringing this to our attention. Have you tried using a different device to access our website? Or a different browser?

Aside from that, what settings are you trying to access specifically?

Hello Flame

Sorry for your frustration on this issue. As it sounds that you do have a child account, when you created it if you are under 18 and used your birthday on xbox it is set to a child. As you are unable to change the birthdate at all on xbox.com once it is
set.

Here are a couple links I think might be helpful to narrow down the problem:

1.
Definition of a child account

2.
Adding member to the family

If you are still unsure if you have a child or adult account you can
Contact us and they will be able to see if you have child account or not.

Hope this helps let us know.

Thanks

Brad

Xbox Forum Team

Hi,

I've tried both Google Chrome and Microsoft Edge both with the same error, I have also tried safari on mobile to the same result. The settings I'm trying to access are the privacy settings but I can't access any settings or account information on the site
at all.

Thanks for getting back to me!

Hi there,

Have you tried any one of these three things yet - sending an email to
*** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***, tweeting them directly at @XboxAmbassadors, or send an Xbox Live message to Xbox Ambassadors?

No one in the forums will be able to respond, and those are be the best ways to contact them for more information.