Can't access to cloud gaming even though I have Game pass ultimate in xbox one

Thanks for answering. The Reset Console option worked for me. Thank you.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Kindly try doing a hard reset on your console by following the steps below;

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

If it still doesn't work, try to refresh your operating system and delete all potentially corrupted data that restricts you from using your console normally without deleting your games or apps.​​​​​​​

Note: Make sure that you know your account logins before doing this step. Also, this will remove all your Home Xbox associations.

1. Press the Xbox button to open the guide.

2. Select Profile & system > Settings > System > Console info > Reset console.

3. On the Reset your console? screen, you'll select Reset and keep my games & apps.

you have to have an Xbox game pass ultimate subscription to access the cloud for anything other than Fortnite, Even if you own the game

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that to use Xbox Cloud Gaming you need to have an Xbox Game Pass Ultimate, it is only available if you have an active Xbox Game Pass Ultimate. Even if you own the game if the game is not included in the game pass library and not cloud-enabled you will not be able to play the game.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Just a friendly reminder though that for cloud gaming it is only accessible under the account that has an Xbox Game Pass Ultimate, Chase. It can't be shared.