Can't access privacy settings

Discus and support Can't access privacy settings in XBoX on Consoles to solve the problem; I tried accessing my family settings on xbox one and the page would not load at all. So I went to my adult account and tried accessing it through this... Discussion in 'XBoX on Consoles' started by ZachyJ16, Apr 8, 2017.

  1. ZachyJ16
    ZachyJ16 Guest

    Can't access privacy settings


    I tried accessing my family settings on xbox one and the page would not load at all. So I went to my adult account and tried accessing it through this account and the same error message occurred. Why can't the adult account access the family setting?

    :)
     
    ZachyJ16, Apr 8, 2017
    #1
  2. ExcusableSKUNKY
    ExcusableSKUNKY Guest
    can't access privacy settings

     
    ExcusableSKUNKY, Apr 8, 2017
    #2
  3. M3tal Daz3
    M3tal Daz3 Guest
    can't access privacy settings

    That can be done only if you have an adult account
     
    M3tal Daz3, Apr 8, 2017
    #3
  4. GoingInOrbit Win User

    Can't Access Privacy Settings

    Maybe your account's getting recognized as a Child (younger than 18 years old)?
  5. J1_x Win User

    Can't access privacy settings

    Hi yes i managed to solved the problem by signing out of the family and back in and out and somehow it ended up working.
  6. Kathy A. Win User

    Can't access privacy settings

    Hi J1_x,



    Hope you are doing fine.

    We would like to follow up your concern.

    Kindly let us know if you still have issue by posting a reply.



    Kind regards,

  7. GoingInOrbit Win User

    Can't Access Privacy Settings

    Hi!

    The best option is to double-check your account's Date of Birth by visiting https://account.microsoft.com/profile. Calculate the DOB to the present time and if it makes your account younger than 18, the account is a Child. Otherwise, it's an Adult.

    Only an Adult account has the ability to customize a profile's privacy and online safety settings.
  8. CoralRetro Win User

    Can't Access Privacy Settings

    I don't think so...last time I checked, it wasn't set to being a child

    Just to be sure—how would I check what age my account is being recognized as?
Thema:

Can't access privacy settings

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