Cant access privacy settings while I'm not on family group

Stanisław Stolarski · Jul 31, 2023

When I try to change privacy settings page saying that page requested cannot be found.I am not on family group and previously everything worked.Same with my friend.Same when I try that on xbox app

:)

Janet_C

Hello!

Hope you are well. I'll be glad to help you, just remember that you're not talking to a Microsoft employee.

Unfortunately this is a general problem, the page is down as shown in the following image.

Other people have reported exactly the same thing in other forum threads.

I recommend you wait a couple of days and try to access the page again.

I am very sorry for any inconvenience this may cause.

Best regards.

[IMG]

SammyVS

I'm Samy an independent advisor and I'll be helping you

How are you, mate?

If your account is a minor or is within a family group you will not be able to access the privacy settings page

More details here.

https://support.xbox.com/en-US/help/family-onli...

Kirill Krasin

Hello,

I'm not sure about Switch privacy/account settings, but if your son's account is linked to your Microsoft Family Group, you can view or edit privacy settings

here.

Brody Dyer

I've cleared the cookies, cache, and used it on two other devices, and every time I go to account.xbox.com it gives me a page on privacy settings and how I can't change them because I'm in a family group, and I'm not in a family group.

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

First, please make sure that your birthdate is correct by signing in to https://account.microsoft.com/profile. Once confirmed, sign in to https://account.xbox.com/settings and manage your settings.

Kindly "Allow" the settings that has an arrow on this screenshot:

[IMG]

Cant access privacy settings while I'm not on family group