Can't access or delete clips or screenshots

Profane Rage · Dec 6, 2016

I cannot view recent game capture or go delete old captures in Upload Studio. I've tried on both xbx1 and thru windows 10 app. Also when I take a capture it says it is uploading but to where? Everything worked fine till about 2pm on 12/5

:)

ThaGamingSloth · Dec 6, 2016

Can't load Upload clips when I try to delete them.

So I dont have enough space to record clips or take screenshots anymore. Whenever I try to delete them, the clips wont pull up or load, so I'm unable to delete them. Help?

ArcadeFreeman · Dec 6, 2016

I can't add screenshots and I can't remove my old screenshots or game clips

I can't add screenshots and I can't remove my old screenshots or game clips

Mister Maka · Dec 7, 2016

Hey there Profane Rage.

Sorry to hear about the trouble with screenshots. To check, what happens when you attempt to delete? It's possible you've reached a limit on storage for clips/screenshots and it may need you to clear up space.

Have you possibly tried removing your profile from your Xbox One and adding it back to see if that helps?

Mister Maka

Hey there Profane Rage.

Sorry to hear about the trouble with screenshots. To check, what happens when you attempt to delete? It's possible you've reached a limit on storage for clips/screenshots and it may need you to clear up space.

Have you possibly tried removing your profile from your Xbox One and adding it back to see if that helps?

Nunya B

Same issues. So I tried to delete a clip in the app and it said it was unable to. I deleted it from the network with the Xbox one and it deleted. I also deleted a clip from the console hard drive along with several screenshots and that works with no issues.

Sometimes when viewing clips on the network it shows old clips that I've already deleted, but they aren't veiwable. Switching between everything and game clips in manage captures makes them disappear.

This does not happen when I delete clips or screenshots directly from the Xbox one hard drive.

I checked network settings and it says NAT type: Open and all services available.

Still can't delete or upload screenshots at all, only clips.

Very Fat Santa8

could be that your clip storage is getting full, make sure to delete unwanted clips and screenshots

Very Fat Santa8

youre game clip storage may be getting full, try deleting unwanted clips or screenshots

Sergio Albor

Hi,

I would want to know if I delete all my saved clips and screenshots from the Upload app in the console, are all of them deleted from my profile also? Or are they all still "in the cloud"? Should I upload all clips/screenshots to OneDrive before deleting
them from Upload? Thanks

Can't access or delete clips or screenshots