Cant access online features

T1T4N#2693 · Apr 5, 2020

I recently changed the email affiliated with my microsoft account and needed to update my security info. Upon doing so I was sent to a page that said that I have to wait until May 4th (1 month from now) while the my security info is updated. To make things
worse I got on my Xbox and realised that all of my online features were not working, including my minecraft realm that got deleted causing me to lose all of my progress. Some games told me that I cannot access online features because of the way that my microsoft
account is set up, but I cant change those settings until my security info it updated. I would like to know if there is any way to speed up this process, as we are all stuck inside due to the current pandemic and I would rather bot be locked out of all of
my games while this is going on. Thank you for your time and I hope there is a solution.

:)

ZenKiller08

This is really weird. You should definitely contact Microsoft Support on this as no one here on the forums will be able to help you with it.

UpdatedUSerMarch

every game bro. i cant access any online features, i can only play offline games lol

Misses Quinzel

Hey there, EXTRA! The only way to get any Ambassador related help is to message Zak TwoPunch, like was posted above. You may have been receiving private messages and not knowing it. Please check those out
here. For further support, please continue to talk to Zak. Thanks for understanding!

Judge

Hey there, I have forwarded this one to the appropriate people

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EXTRALARGE5

This hasn't fixed my issue at all. I have received no response for that person you are talking about.

Cant access online features