Can't access old account

Discus and support Can't access old account in XBoX on Consoles to solve the problem; My dad changed credit cards so my xbox live was not renewed this time around and in order to do so I have to sign into the account. Problem is that the... Discussion in 'XBoX on Consoles' started by SheepishPond648, Jun 19, 2017.

  1. SheepishPond648
    SheepishPond648 Guest

    Can't access old account


    My dad changed credit cards so my xbox live was not renewed this time around and in order to do so I have to sign into the account. Problem is that the email is no longer active so I cannot get a password reset and recovering it by sending Microsoft account
    info hasn't worked either. I would simply like to switch over this account onto a new email where I know the password and can renew my membership, but have no clue how, any help?

    :)
     
    SheepishPond648, Jun 19, 2017
    #1
  2. StokedElk95016
    StokedElk95016 Guest
    Locked Parent Account on Xbox

    My parental account was locked by MS. They recommended a new account which I now have. Unfortunately, my son can't sign into Xbox without access to my old parental account. How can I associate his account with my new parental account WITHOUT access to my
    old account?
     
    StokedElk95016, Jun 19, 2017
    #2
  3. Dobby6484
    Dobby6484 Guest
    Can't Access XBOX Profile on Old Account

    Hi All,

    I have an old XBOX profile associated with a Hotmail account I haven't used in a long time and no longer know the password.

    I've tried all of the password reset options and called support to get help but neither worked. Support ended up saying I should just create a new account.

    I want to be able to access my old profile online. I can get to it on the console, but can't change or update it. If I could get to the Hotmail account or move it to another account I have (without having the Hotmail password) that would be great.

    Any suggestions?
     
    Dobby6484, Jun 19, 2017
    #3
  4. Nathan Roberts (SunkNath)
    Nathan Roberts (SunkNath) Guest

    Can't access old account

    Hey there,

    So, your wanting a new email address to be connected to SheepishPond648 or a different account?

    I'm not understanding what your asking for. When you say email is no longer active. Was the account closed, or closed due to inactivity - ie. no login for more then 365 days?

    If your talking about this account, then how are you able to post in the forums with that account?

    Regards,
     
    Nathan Roberts (SunkNath), Jun 22, 2017
    #4
  5. SheepishPond648
    SheepishPond648 Guest
    So I would like an old account to be switched onto the email address I am currently using with this sheepish account. Probably inactivity, basically my dad used comcast.net for work and back when we had them for cable and stuff too.
    But, we all switched to gmail and that email was forgotten. Now I can't get into that email that is associated with my main account.
     
    SheepishPond648, Nov 1, 2018
    #5
  6. SheepishPond648 Win User

    Can't access old account

    Hey there,

    So, your wanting a new email address to be connected to or a different account?

    I'm not understanding what your asking for. When you say email is no longer active. Was the account closed, or closed due to inactivity - ie. no login for more then 365 days?

    If your talking about this account, then how are you able to post in the forums with that account?

    Regards,
    So I would like an old account to be switched onto the email address I am currently using with this sheepish account. Probably inactivity, basically my dad used comcast.net for work and back when we had them for cable and stuff too.
    But, we all switched to gmail and that email was forgotten. Now I can't get into that email that is associated with my main account.
  7. Nathan Roberts (Sunk Win User

    Can't access old account

    Hey there,

    So, your wanting a new email address to be connected to SheepishPond648 or a different account?

    I'm not understanding what your asking for. When you say email is no longer active. Was the account closed, or closed due to inactivity - ie. no login for more then 365 days?

    If your talking about this account, then how are you able to post in the forums with that account?

    Regards,
  8. Zach wiesner Win User

    Black Ops 2 DLC's not showing I have them when I do!

    So my old account had bought the DLC's it was banned though and I can't get in, is there anyway to access the DLC's if they I bought them on an account that is banned and can't get into?
  9. demonslayer688 Win User

    Lost account and inability to unlink

    in short old xbox live account lost, still want same Facebook on new account, can't access old xbox account to unlink, and Facebook doesn't show my Facebook as connected but when I try connecting Facebook to new account it says it's logged in to the old
    account.
  10. Yuri Nk. Win User

    Can't access old outlook account, Can't sign in on xbox

    Hello, first it's a pleasure to be able to help you today.

    My name is Georges C. Welcome to the community.

    Hello Henry, have you tried any procedure on your console to see if it accepts your account with the new Alias?
Thema:

Can't access old account

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