Can't access my Xbox account

xR3ALxK1LLAx · Jan 17, 2014

Ok so my account was created a while back, at the time i just went along and assumed i had used the right email and information. Well my xbox live account eventually expired, and for what ever reason i created a new account to play with well after
getting new games and the data for playing those games was on that account i decided to buy xbox live for that one, i guess i just figured i could use both accounts.(Clearly a lack of judgment in my case i know) Well long story short i moved and my little
brother kept my xbox. I recently acquired a new xbox and once again created another new account.(Honestly there's something wrong with me i have like five different accounts) Well now after that long story i get to the problem. On the first account i mentioned
i downloaded some games from the xbox market place. Well now since i left all of my xbox stuff with my little brother i am completely restarting my game collection, and would like to have the games i previously purchased from the market place on my other account.
So i tried downloading that account onto my new xbox, and failed. After all that time i had forgotten my password and even the email i used for that account. Of course i went through the normal procedures of password/account recovery, which also failed. In
that span of time i had forgotten my security question too. Now this is where the real trouble and confusement comes in. I decided i would ask my little brother to sign into my account on the xbox he had and see if he could get my account info for me. He informed
me of the email i used and i tried using that and guessing the password, which failed. So the only option i had left was to click email me a replacement password. So i did, but when i went to sign into the email it popped up with an error message saying that
there was no email account activated with that email. So a very puzzled and confused me kept at it trying to crack the problem for two days, two very long, sad, and disappointing days. Well finally i got it i signed into my account except the only problem
was that it was under a different email(and expired for lack of use over time). So as far as i can tell somehow my xbox let me put in an invalid email which has now rendered my account inaccessible and useless. Which also means that those games i spent money
on are now also rendered inaccessible and useless. So if anyone can help me with this problem, that would be truly amazing! This whole situation has been extremely stressful and infuriating.

:)

FabioDaniel11 · Jan 17, 2014

Can't access my account

Error 80151015 - Account Blocked or Profile Corrupted

Error 80151015 | Microsoft Account Blocked | Xbox 360

Error 80151015 occurs when signing in to your account on Xbox 360

Lincoln1237 · Jan 17, 2014

Can't access my account

I just updated the xbox live, and now I can't open my account and I can't access any progress I made in my games, I was supposed to buy Skyrim's DLCs but now I'm mad that I can't buy them or play Skyrim with my 60lvl account... The code error is 80151015,
someone help me please!

maxen · Jan 17, 2014

Go ahead and contact Phone Support about this.

support.xbox.com/contact-us

They may just be able to help you regain access to that account and move it to a different email account.

There are steps for switching the email yourself, but you probably would not be able to perform these on account of not having access to the email account behind it all.

TanglingR083rt · Oct 31, 2018

Thank you so much i called and they helped me recover it.

Archie andrews

Can't gain access on my xbox to my account

WagglyRaptor18

Were sorry your going through this problem you can try are support team on https://support.xbox.com/contact-us/

Heres another way for you to probably recover your account https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution.

Again if none of this helps contact are support team with details that your the rightful owner of the account.

XBF Diego M

Hi Devin,

Unfortunately, a customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or
send password reset links. They would only be able to walk you through the form. We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

Since you are an Xbox user, the section of the form that asks for Xbox Live and console information is very important to get the form approved. If you have an Xbox console,
you will be asked to provide the hardware ID of a console that you’ve used frequently. Make sure you get the ID from a console you use a lot. If you recently bought a new one, try to get the hardware ID from your old console. Here’s how you can get that information:

For Xbox One, use the Xbox Live device ID.
For Xbox 360, use the Console ID.

There is nothing that we can do on the forums either regarding account recovery, so it's best to read the support article for tips on how to get a successful form submission proving you own the account: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password.
The important information is under the "You can't receive a verification code" section.

BakyOsijekHr

Just teak a deep breath and contact support again. They will answer. Just be persist. Have you tried everything in recover your account guide? I hope for the best.

Misses Quinzel

Hey there, xleeleex88x!

I'm sorry to see any issues with signing in! Are you able to post back with the error message or code you're receiving? An image helps us out the best. Depending on what console you're on will also affect troubleshooting steps.

Let me know so we can get down to the root of this! I look forward to working with you.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

Can't access my Xbox account