Can't access my xbox account and get online

you can also use the xbox website https://beta.support.xbox.com/contact-us just put what happened in the website then it will tell you the rest

I think this is the best option. But if you really do not know what to do, try contact to support.

You can check if you have been banned (and the reason) on https://enforcement.xbox.com/

In this site you can also try to request a review of your case.

I'm having this problem too. I've had my account for 6 years and I no longer have access to my gamer tags original email. This new update has ruined my xbox experience. There has to be a way to fix this. I can't access my account info because I can't
get online. No matter what xbox help tells me to do, it doesn't work. Somebody please help fix this problem.

Thank you for your response!

Since you have exhausted all the possible troubleshooting steps in order to recover your Microsoft account, the only last option you have is to contact the game developer itself Mojang to make sure your Minecraft account will be unlinked to your old Microsoft account.

No worries, let me provide you the direct link to Mojang for you to request unlinking your Minecraft account:

https://feedback.minecraft.net/hc/en-us/request...

Mojang will send you an update within 24 hours after you have submitted your unlink request.

Thank you so much for your time. I hope you have a great day!