Can't access my account

Were sorry your going through this problem you can try are support team on https://support.xbox.com/contact-us/

Heres another way for you to probably recover your account https://support.xbox.com/en-US/my-account/microsoft-account/forgot-microsoft-account-solution.

Again if none of this helps contact are support team with details that your the rightful owner of the account.

Hi Devin,

Unfortunately, a customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or
send password reset links. They would only be able to walk you through the form. We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

Since you are an Xbox user, the section of the form that asks for Xbox Live and console information is very important to get the form approved. If you have an Xbox console,
you will be asked to provide the hardware ID of a console that you’ve used frequently. Make sure you get the ID from a console you use a lot. If you recently bought a new one, try to get the hardware ID from your old console. Here’s how you can get that information:

• For Xbox One, use the Xbox Live device ID.
• For Xbox 360, use the Console ID.

There is nothing that we can do on the forums either regarding account recovery, so it's best to read the support article for tips on how to get a successful form submission proving you own the account: https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password.
The important information is under the "You can't receive a verification code" section.

Just teak a deep breath and contact support again. They will answer. Just be persist. Have you tried everything in recover your account guide? I hope for the best.

Hey there, xleeleex88x!

I'm sorry to see any issues with signing in! Are you able to post back with the error message or code you're receiving? An image helps us out the best. Depending on what console you're on will also affect troubleshooting steps.

Let me know so we can get down to the root of this! I look forward to working with you.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines and if you're a member of the Xbox Insider Program, check out the Xbox
Insider Program Forums for help with Insider Program troubleshooting.

In every instance of this problem the cause is a wrong email address. If you are certain you're using the correct email, please contact xbox support about your account here:

http://support.xbox.com/contact-us

Click "My Account" > No Thanks > Manage Account > Chat with xbox support. They can take a look into this problem for you.