Cant access my Account!

Trinity TitanzZ · Jan 16, 2014

Hello, my account (ShiiFtYxTitAn)

I cant access this account or the Hotmail that was connected with this account, i have tried numerous times to fix this problem by contacting yous, Every time yous send me a email that directs me to the email to reset the password for the email so i can
access my account, but every time i fill out the form it says nothing is correct and it needs more information. i have come to the conclusion that the account has been hacked into and everything has been changed therefore i cant access my Xbox live account
that has over $80 dollars worth of purchases and game progress.

Please help or i will be taking this further about my money that has been stolen.

:)

liamsavage · Jan 16, 2014

Cant access my account!

wont work because i cant access any online settings without connecting to xbox live and i cant connect to xbox live without accepting the terms and conditions.

FullM3ta1Jack3t · Jan 16, 2014

Cant access my account!

forums.xbox.com/.../1610775.aspx

Check that forum post.

Xbox Snap · Jan 16, 2014

I suggest you contact support via phone and let them know your situation. They will lock your account and conduct a fraud investigation.

AsapMarco3 · Feb 18, 2014

i cant access my account !

AvailableWizman · Feb 19, 2014

Is on your console or on your xbox asapmarco

Then for the person saying there was charges I there is only one way that I can think

Is calling xbox support and. Then explaining to them when started to happen and there might be way for them to assist and possible help you out other ways as well

MeMo0oBe · Jul 28, 2014

Hi, I can not access my account

Misses Quinzel · Oct 31, 2018

Hey there, MeMo0oBe! This thread is kind of old and points you towards contacting support, which is what you should do. If you have any support questions that don't relate to accessing your account, feel free to post up a new thread detailing your issue!

liamsavage

wont work because i cant access any online settings without connecting to xbox live and i cant connect to xbox live without accepting the terms and conditions.

FullM3ta1Jack3t

forums.xbox.com/.../1610775.aspx

Check that forum post.

iNb4 Ownage

Hey there! As Vibroplex stated above. If you can verify a few things on the account such as your address, answer to your secret question, last four digits of the credit card on record, phone and name on the account, then they will be able to give you your
WLID. Thanks!

VibroPlex

Yes, you can! Xbox LIVE agents can dig up that info if you can verify the account data.

Request a Call at http://support.xbox.com/en-US/contact-us?xr=footnav#0:6:1 for the
US

Substitute AU for Oz,
CA pour la belle Canada,
GB for the UK, NZ for Enzedds, und
ZA vier Suid-Afrika.

Rodrigo Oliver

Hi Julia, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on a PC?

Is the game being launched via the Xbox PC App?

Please, make sure your Windows is updated:

https://support.microsoft.com/windo...eshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd

Then, reset the Microsoft Store:

Press the Windows key +R

Type WSReset.exe and press Enter.

Restart your PC.

Afterwards, please, download the Gaming Services Repair tool:

https://aka.ms/GamingRepairTool

Once downloaded, execute the file by right-clicking on it and selecting Run as Administrator.

Follow the prompts and check if the issue was resolved.

For more information: https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool

Moving on from there, reset your network settings:

Please, follow these steps:

Press Windows Key + X > Settings > Network & Internet > Advanced Network Settings > Network Reset > Reset Now.

Let me know if it works!

Cant access my Account!