Cant access my account because it is locked.

Discus and support Cant access my account because it is locked. in XBoX Accessibility to solve the problem; When i try to sign in a message appear to me that my account is locked, (Your account has been locked We've detected some activity that violates our... Discussion in 'XBoX Accessibility' started by Abdelrahman.Khaled.21632, May 2, 2025 at 1:43 AM.

  1. Abdelrahman.Khaled.21632
    Abdelrahman.Khaled.21632 Guest

    Cant access my account because it is locked.


    When i try to sign in a message appear to me that my account is locked, (Your account has been locked We've detected some activity that violates our Microsoft Services Agreement and have locked your account. How to appeal this and unlock your account Choose Next and we'll send a verification code to your phone. After you enter the code, you can get back into your account.) When i write my phone number, this message appear (Try another verification method That verification method isn't working right now. Please try another method.) and from then its just a loop i don't have any other method. What i have to do now?
    FYI, I only created it new and then i got locked without any reason.

    Also i don't care about the account i just want to cancel my xbox subscription and i can't because i can't access my account.

    :)
     
    Abdelrahman.Khaled.21632, May 2, 2025 at 1:43 AM
    #1
  2. Corey Vets Win User

    Either unlock my account or cancel my xbox subscription

    I cant do either. You need the account access to be able to login to unlock. If I could do that this issue would be resolved. The account was not locked because of me or anything I did. Problem still lies in the fact that the number acossiated with the account is the wrong number and the AI wont allow a proper password reset due yo someone else hacking/locking me out of my account. I know my password. This helps nothing.
  3. elijesus Win User

    Redeemed xbox live trial code but won't work

    my account is basically locked because i cant change my payment option and everytime i try it says it isnt able to process, i cant call because im currently in japan due to the military and would like to use my account
  4. Nerdalee Win User

    My xbox account has been locked for absolutely no reason

    ofc i have to use one of my guest accounts to post this because you cant even let a locked account to log in on your website. absolutely livid.
  5. GMS1stLDYCannon Win User

    Email account

    Sorry if you cant access that main email address you wont be able to change it. It will send corresponding emails to that account and if your locked out you wont be able to access them.
  6. vGenji Win User

    Unable to accept new terms of use.

    They don't understand that we cant access our Accounts menu because we cant sign in!
Thema:

Cant access my account because it is locked.

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