Can’t access Microsoft money in the account Xbox one

Why are Microsoft unable to send recovery details to the email address associated with the account?

Also if it can’t be recovered how do I cancel the Xbox Live subscription because I can’t cancel it via the Xbox or accessing the account

Thanks for the help but the problem is I don’t have access to the emails that now owns my Microsoft accounts as I got hacked meaning I can’t access the hackers email to get my account back therefore can’t cancel the subscription and it’s not letting me dispute the last Microsoft subscription????

Hi Iver_Bhu, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Have you tried the recovery form? https://account.live.com/acsr

Do you have access to a recovery e-mail or phone number?

No one here has access to your account, is involved with the Microsoft store in any way, or has access to anything to do with money

What happens if I set up my Xbox and Windows Phone services with two different Microsoft accounts?

You will get the most out of Xbox LIVE and Windows Phone if you use the same Microsoft account to sign in to both services because you will be able to share your Microsoft Points, gamerscore, gaming achievements, Xbox Music Pass, play counts, badges, and
friends. If you set up your Windows Phone and Xbox services using different Microsoft accounts, be aware that:

•You can’t combine or merge two accounts into one.

•You can’t migrate plays, achievements, badges, or friends from one account to another.

If you did set up your Windows 8 and Xbox services using different Microsoft accounts, the best thing to do is to determine which user profile (your gamertag or Windows Phone tag) is more important to you or which you've got the most time and money invested
in. Use the Microsoft account associated with that profile (your “primary” Microsoft account) to create a new account in the other service.

•If you decide to use the Microsoft account associated with your Windows 8 account and not your Xbox account:

1.Go to Xbox.com and click Join now.

2.Select the type of account you’d like, and then sign in with the other Microsoft account.

•Note You can still access and use the Microsoft Phone or Xbox account associated with your “secondary” Microsoft account. You just can’t integrate the two.

from
support.xbox.com/.../manage-microsoft-account