can't access lifetime credits

Hello LtMatimao,

Since you say that the options listed on the MyStatement are not ideal, it sounds like you are asking about the Credits you have spent. We do not keep track of that from your MyStatement on the MyRewards page. The MyStatement only records all the Credit
events that have occurred on your account. If you would like to see spending from your account, you would have to look at your commerce account at (https://commerce.microsoft.com/). Since promotional Credits are
used first, any transactions you make with your Microsoft Account as the payment type will have used those Credits.

The program has never awarded credits for reaching certain achievement levels.

Hello Gannonsaurus,

We can see multiple deposit events on your account. You can see a complete history of your Credit and deposit events from the MyStatement on the MyRewards page. You can then use the dates listed for your deposits to see their deposit as currency from your
commerce page at (https://commerce.microsoft.com/), where they will be listed as a refund with a negative amount.

However, please note that your Master MyAchievement rank has no bearing on your Credit awarding.

Hello MauDdragon,

The 7750 Credits is your lifetime Credit amount, which includes already deposited Credits. As you can see by your screenshot, you do not have any pending, un-deposited Credits. You can change the sort/view to lifetime Credit events to see all Credit events,
including deposit events.

Aswell none of the credits I bought using gems went into my lifetime credits.