Can't access account.

PermabanPenguin · May 6, 2016

I recently had a account suspended indefinitely. I had to made a new account on my console and now I can't play the digital copies of games I bought on that said account. And I'm quite unhappy how my suspention was handled. A month ago I received a message
on my one regarding a modification in violation of Microsoft agreement and I needed to correct it within 30 days OR I would receive enforcement action. I made all necessary corrections and was hit with a permanent suspension. I'm posting this here because
I was told to by a member in the support chat. I went through the case review and that was just foolish as couldn't even plead my case myself. I've been a long time xbox fans since the first generation original console. This whole scenario has really turned
me off from the company. Plus, Microsoft billed my card to renew live on my suspended account. What is that? Kick me when Im down? Someone please help me at the least figure out a way for me to just get the games that I bought back... I feel like I've been
robbed.

:)

juan van · May 6, 2016

Can't access account.

Your account is not connecting to xbl? Or is your account not signing in at all after the connection time out?

Sunder17 · May 6, 2016

Can't access account.

Im sure theres supposed to be a profile thing to link to my account management, but all I see is "Loading". I mean right above "Sign Out" I see "Loading", so i cant get to my account. Help? Add blocker is off, so I don't know what the problem is.

RobertK956 · May 6, 2016

There wouldn't be a way to get the games back once the account has a suspension or banned then what ever is on that account would stay on the account you would have to start a new account and continue.

bigbenx88 · May 7, 2016

RobertK956 is correct. Per the terms of use we all agree to when we start these accounts and play on our Xbox's, when an account is permanently banned/suspended, all purchases made on that account are forfeit.

Gold should definitely not have renewed and if for some reason it did, a quick call to 1-800-4-MY-XBOX and talking to a billing representative will get that charge reversed right away. Please note that no one you talk to on the phone will have any power
or authority over enforcement actions. XBLPE is a compartmentalized department that can not be reached by phone.

PermabanPenguin · May 8, 2016

This is completely asinine that I had my account was locked after I made the necessary corrections as asked by the enforcement team. And then billed for live again. I've been a xbox customer since the release of the very first xbox... the customer support
is a complete joke and these forums are an even bigger joke. This is just another sign for me to switch to a diferent console. Thanks for your help and input guys. But this is the straw that broke the camels back. I won't be paying a company for services
when they don't care about their customers.

Vorpal1986 · Oct 31, 2018

I sugest you to request a case review with enforcement about your banned/suspended account

Submitting a Case Review is easy, and can be accomplished in several steps:

2. Sign in to enforcement.xbox.com with the account that received the enforcement action and select the large box with an orange hammer icon, or visit your Enforcement History. 3. Find the enforcement action that you wish to have reviewed, and select Apply
for Review. 4. Read the Case Review Terms of Use and agree by clicking the checkbox and selecting Agree. 5. If you are already eligible for a Case Review, select the green arrow icon. If you are not yet eligible, you will be presented with a short questionnaire.
These questions help gauge your understanding of the Code of Conduct and associated policies. Upon successful completion of the questionnaire, select the green arrow icon. 6. Provide any details (up to 500 characters) regarding the enforcement action that
may help XBLPET conduct a more complete investigation. This may include context around the activity or content that received enforcement, information about your game activity, or any other facts that you believe are worth noting. When complete, select Submit.

After submitting, an XBLPET agent will begin a thorough review of the enforcement action. This includes reviewing available data and re-examining evidence that contributed to the enforcement, taking into account any new details that you have provided.

Sunder17

Actually i just saw the My Xbox tab, so I can get to account. BUT, It still says Loading above the sign out button, so help with that would be nice.

Mister Gwyther

So you are referring to the Xbox.com site? Are you unable to see your account details on the console? What exactly are you trying to view or change?

Lumie Helps

Hello Shania H,

Thank you for reaching out to the Microsoft Community. My name is Lumie and I'm happy to help.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

Important: The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, you will need to try the Account Recovery Form again: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,
Lumie

juan van

Your account is not connecting to xbl? Or is your account not signing in at all after the connection time out?

Ricardo Lechuga

When an account it's locked or blocked, if the account has 2fa active, they can't unblock/unlock, as they can't access the account, but if you manage to get access and then you use the 2fa with your data, anyone else will be able to access it

Can't access account.