Can't access a game I bought

MikeyCronauer · Mar 6, 2022

A while ago on my Xbox one I bought Subnautica Below Zero, and after I switched to PC it was one of my only games, whatever I got over it, but now after I uninstalled it to make room for another game, I go back go the store because I see it's not in my library and it's giving me payment options rather than showing the install button, as if I don't own it?

:)

MikeyCronauer

I think I added it as a trusted device the right way, it shows up in my account's devices, but I still don't have Subnautica, and even worse I lost every paid DLC I had for Destiny 2, I had all but one and now they're all gone, despite me keeping my game progress and items I gained from those DLCs

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good night

you need to add your pc to your account's trusted devices:

https://support.microsoft.com/en-us/account-bil...

Can you see the purchased product in your account?

https://account.microsoft.com/billing/orders/

Ash.Hack

I can't because I bought the game online. It won't let me access the game unless wifi is on.

noname_962

Can't they somehow revoke my access to it? It was really an accident. I bought games legitly for years

Amjad Q1

Also note that this in this account I have bought a lot of xbox games. Due to suspension i can't access them.....

Can't access a game I bought