Cannot verify my account as the email on the verification is a hackers

Discus and support Cannot verify my account as the email on the verification is a hackers in XBoX Accessibility to solve the problem; How do I change the security on my account if the email that is listed to send the code to does not belong to me and actually belongs to someone that... Discussion in 'XBoX Accessibility' started by WarrenLong4, Dec 9, 2021.

  1. WarrenLong4
    WarrenLong4 Guest

    Cannot verify my account as the email on the verification is a hackers


    How do I change the security on my account if the email that is listed to send the code to does not belong to me and actually belongs to someone that has hacked my account? I have reset the password, but I cannot verify the account to change anything without sending the code to the person that hacked the account. They downloaded a recovery code yesterday and restricted the account to their email for verification. This has now happened twice. As Microsoft lock the account for 30 days, i can't do anything without verifying...

    If there is someone I can email or contact, please let me know. I would like my account back fully.

    :)
     
    WarrenLong4, Dec 9, 2021
    #1
  2. WarrenLong4 Win User

    Cannot verify my account as the email on the verification is a hackers

    The problem is the links provided don't help. There is no way to change the security setting until the 30 days are up and then its a race to see who gets to the account first, me or the hacker. There has to be some way to resolve this. If I start a new account, how do I move all my purchases to it??
  3. XBF - Hayabusa Win User

    Cannot verify my account as the email on the verification is a hackers

    For security reasons, it’s not possible to combine Microsoft accounts, nor can you transfer such things as your gamertag, account purchases and balance, or game progress from one account to another. I'm sorry to hear the links don't work for you - If you haven't yet, this article helps you through recovering your account. How to recover a hacked or compromised Microsoft account

    This article has the helps you through the account recovery form. Help with the Microsoft account recovery form

    If you tried those already and neither works, you will need to go to Contact us | Xbox Support and speak with a support agent about your account.

    Regards,

    Hayabusa
  4. XBF - Hayabusa Win User

    Cannot verify my account as the email on the verification is a hackers

    Hello WarrenLong4,

    I'm sorry to hear your account has been hacked. We have an article with information on what you can do if you have been hacked. If you think your account has been hacked - Microsoft Community

    Unfortunately, we cannot do anything here on the forums. You'll have to use the links provided in the article to try and recover your account.

    Best wishes,

    Hayabusa
  5. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
  6. SquareChicken18 Win User

    Multi profile?

    Thanks for your help. We are signed in with my email. We clicked new and entered my son's email and this is what we got when we tried to verify:

    Incorrect email address

    The Microsoft account that you signed in with is not the email address that needs verification. To verify the correct email address, follow the instructions in your verification email message, and then sign in with the email address referenced in that message.
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Cannot verify my account as the email on the verification is a hackers

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