Cannot verify account

Hi KB_495, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Please try all the troubleshoot available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Keep in mind that, without access to your recovery e-mail and/or phone number (2FA), it is not possible to recover the account.

Please, read this:

"Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You might also want to create a new account at this point."

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Hey AllIowa93! Check out the steps listed on the
Microsoft Account and security info and security codes page and see if they help you locate that security code. Post back and let us know how it goes!

Hi GeorgeCroft! My name is Ricardo an independent advisor ready to help you with this situation!

You can follow the steps on this link to fill the from properly

https://support.microsoft.com/en-us/account-bil...

Also on the verification screen, at the bottom of the verification options is an option that says i don't have any of this, that should take you to a form to modify your contact information

This are the only 2 options in this case

Also can't verify account. Wow How frustrating!! Cant play xbox one on Xmas because account cannot be verified

There is an ongoing issue (since the patch) where kids accounts cannot be verified.