Cannot use custom Gamerpic.

So I have recently tried to use a custom Gamerpic. Whenever I go to do it in the Xbox (beta) app, it stops me because it says I have to be 18+. After looking at my info it turns out that the age was set to lower than my current age is. After fixing it, it
still bars me from submitting a custom Gamerpic. Anyone have any solutions to this problem?

:)

 

XBOX ONE CUSTOM GAMER PICTURE ISSUE

If you are using a child account you cannot use a custom gamerpic. There is no way to change the birthdate on an xbox live account.

 

XBOX ONE CUSTOM GAMER PICTURE ISSUE

There is no way to promote a child account other than waiting for the birthdate on the account to reach 18+. If the age was under 18 you cannot use a custom gamerpic.

 

Hey there M1st3r Puncak3,

Child or Teen accounts aren't permitted to use this feature currently, so you'll need to be using an Adult account in order to use this feature.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

 

Thank you. I thought that it was based on age rather than the type of account because of the "You have to be 18"

 

Not a problem, that's correct though, it's based on the account type and not the age of the account. If you'd like to see a change to this, we'd welcome you to post on our feedback/suggestions page
HERE.

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.