Cannot upload custom gamerpic 'there was a problem'

Hello. When I try to upload a custom gamerpic I keep getting the following error - 'there was a problem choosing your custom gamerpic, sorry about that, try it again later'.

I've tried uploading from Onedrive and Dropbox. The files are 1080 x 1080. I've tried .jpg and .png. I have an adult account.

Any suggestions?

:)

 

Can't get Custom gamerpic because it says I'm under 18

All of my friends have managed to get a custom gamerpic using the Xbox beta app. When I tried doing it, a message came up telling me that I can't upload a customer picture because I am under 18, which isn't true because I am 18. Is there any way I could
get past this problem and upload a custom gamerpic?

 

Problem with gamerpic upload.

I cannot upload a custom gamerpic. I was able to upload a gamerpic once before, a month or to ago but now I am now unable to, every time I try to upload one it says "Sorry, we cannot upload your picture. Try again in a little while." Even though my internet
connection is fine, I have tried to change my gamerpic for multiple weeks. My account is not banned from editing my account, so I'm not sure what is wrong.

 

Are you trying from the app (mobile or Win10) or the console?

 

I've tried from the console and from a web browser.

The mobile and Windows 10 app only have change gamertag or change colour in the 'customise' menu, no change gamerpic option that I can see.

 

Hello!

From the Windows 10 app, click on your gamer pic, then customize, then hover over your current picture. The picture will dim with a customize button appearing, click on that, and It will prompt to choose a gamer pic or select a custom picture.

 

Hi there!

I am sorry to hear the error you are receiving when choosing a customer gamerpic. I would recommend to try a couple of things. First, try using this troubleshoot resource to

Change your Gamerpic on the Xbox App. If the error continues try
Changing your gamerpic on the Xbox One. Please keep in mind the
requirements for a custom gamerpic.

Let us know if this resolved your issue.

 

I couldn't get that to work on my desktop for some reason but it worked on my laptop!

My gamerpic has now been changed successfully.

Many thanks for your help!