Cannot start a Support Chat Session

Discus and support Cannot start a Support Chat Session in XBoX on Consoles to solve the problem; I have been trying to start a Support Chat session to resolve an issue with my gametag. However, it seems to be impossible to start the chat since not... Discussion in 'XBoX on Consoles' started by dalterio, Nov 25, 2015.

  1. dalterio
    dalterio Guest

    Cannot start a Support Chat Session


    I have been trying to start a Support Chat session to resolve an issue with my gametag. However, it seems to be impossible to start the chat since not all the fields can be filled in but they are all required.

    After signing in with my Microsoft Account the email address is filled in but the first and last name fields are not. These fields are set the read only making it impossible to enter values and therefore successfully start a chat with support.

    :)
     
    dalterio, Nov 25, 2015
    #1
  2. ThroughLyric9
    ThroughLyric9 Guest
    Contact us - Chat feature

    It has first and last name greyed out and I cannot start a chat session due to being required. My name is in my account and it brings up my email when clicking on "use chat", yet these two fields are left blank and cannot be accessed to even fill out to
    start a chat with support.

    No phone numbers either, only forums and tweets (which I don't do).

    Help?
     
    ThroughLyric9, Nov 25, 2015
    #2
  3. AvianKarma67309
    AvianKarma67309 Guest
    Cannot start a Support Chat Session :(

    Contact Us | Xbox Support

    Please use this link to start a chat session with Xbox Support, and they can tell you why the purchase is being blocked
     
    AvianKarma67309, Nov 25, 2015
    #3
  4. Theory of Game
    Theory of Game Guest

    Cannot start a Support Chat Session

    Hey there,

    There's also a phone support line you could try, if you're in North America the number is 1-800-469-9269; if you're in another country let me know and I'll find the appropriate number for your region.
     
    Theory of Game, Nov 25, 2015
    #4
  5. ScaleneDegree68
    ScaleneDegree68 Guest
    I live in Australia and would love this number or us, if you dont mind?
     
    ScaleneDegree68, Dec 13, 2015
    #5
  6. Daft Badger
    Daft Badger Guest
    Australia

    Hours of operation:

    7.00am to 9.00pm - Monday to Friday

    9.00am to 5.00pm - Saturday and Sunday



    (02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741
     
    Daft Badger, Oct 31, 2018
    #6
  7. Daft Badger Win User

    Cannot start a Support Chat Session

    Australia

    Hours of operation:

    7.00am to 9.00pm - Monday to Friday

    9.00am to 5.00pm - Saturday and Sunday



    (02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741
  8. Theory of Game Win User

    Cannot start a Support Chat Session

    Hey there,

    There's also a phone support line you could try, if you're in North America the number is 1-800-469-9269; if you're in another country let me know and I'll find the appropriate number for your region.
  9. ScaleneDegree68 Win User

    Cannot start a Support Chat Session

    I live in Australia and would love this number or us, if you dont mind?
  10. AvianKarma67309 Win User

    :(

    http://support.xbox.com/en-US/contact-us#5

    Please use this link to start a chat session with Xbox Support, and they can tell you why the purchase is being blocked
  11. Vampy Molotov Win User

    black ops2 season pass

    this is what i get on the chat...

    chat system: at 11:12:16

    You are not currently in a chat session.

    system: at 11:14:26

    You are not currently in a chat session.

    system: at 11:21:44

    You are not currently in a chat session.

    system: at 11:37:31

    You are not currently in a chat session.

    system: at 11:47:33

    You are not currently in a chat session.

    system: at 11:47:45

    Chat not initialized.

    system: at 11:47:55

    You are not currently in a chat session.
Thema:

Cannot start a Support Chat Session

Loading...

  1. Cannot start a Support Chat Session - Similar Threads - Cannot start Support

  2. "A New Guard Page for the Stack Cannot be Created - system error" after starting assetto corsa

    in XBoX Games and Apps
    "A New Guard Page for the Stack Cannot be Created - system error" after starting assetto corsa: When i try to open assetto corsa from Steam "A New Guard Page for the Stack Cannot be Created - system error" pops up, this only applies to assetto corsa. Any other game works as they should. I...

  3. Cannot factory reset Xbox despite having a start up error.

    in XBoX on Consoles
    Cannot factory reset Xbox despite having a start up error.: My Xbox one has suddenly stopped working. it just loads to a grey screen and then shows me the option to troubleshoot. I have tried every method and it is still not working or even factory...

  4. Battlefield 5 cannot start the game

    in XBoX Games and Apps
    Battlefield 5 cannot start the game: [img] When Steam launches Battlefield 5, it displays: This application cannot run on your computer. To find a version for your computer, please consult the software publisher. Version Windows 11...

  5. Cannot start or re-install Win 11

    in XBoX on Windows
    Cannot start or re-install Win 11: I Installed Win 11 Pro on my desktop in May 2023 from a DVD I had purchased. It ran beautifully and I was very pleased.In October I was away for two weeks, so shut the computer down. When I came...

  6. I got a prompt before starting a game, "You cannot unable to launch MP session..."

    in XBoX on Windows
    I got a prompt before starting a game, "You cannot unable to launch MP session...": I am attempting to play Fallout 76, I have GP Ultimate, and for the first time I got a message before I was able to sign in that reads, "You cannot unable to launch multiplayer session because of...

  7. Cannot start MSFS, crashes right after “press any button”

    in XBoX Games and Apps
    Cannot start MSFS, crashes right after “press any button”: I’ve re-installed the game, I’ve reset the Xbox, I change screen settings to 1080p. I don’t know what else to do. af6b57a9-0679-4870-8973-fc62bf4b5d29

  8. Xbox app - Microsoft games cannot be started - login problem.

    in XBoX Games and Apps
    Xbox app - Microsoft games cannot be started - login problem.: I was playing the new Forza Motorsport when it crashed. After this crash, no Microsoft games (specifically forza, starfield, minecraft) can be launched, while other games (no man sky, disney,...

  9. Alpha Ring Cannot start Rocket League - Stays stuck after 1st screen

    in XboX Insiders
    Alpha Ring Cannot start Rocket League - Stays stuck after 1st screen: Hey I have not been able to get Rocket League to work. Everything I have tried did not work. All that happens is stays stuck on the first screen after it asks you to press A. My NAT is Open....

  10. with xbox on windows I cannot get anymore the Microsoft solitaire collection to start! Has...

    in XBoX Games and Apps
    with xbox on windows I cannot get anymore the Microsoft solitaire collection to start! Has...: On my windows PC, I cannot get the Microsoft solitaire collection to start anymore. I tried to re-install it, I tried renew the profile in xbox... nothing happens The launching page appears and...