Cannot sign on, loops back to sign on

BittyParsley517 · Feb 8, 2016

When I start xbox one and then go into Fallout 4, it asks me for my login. When I put the pasword in, it immediately loops back around to show me my login name again and then takes me back to the password page. The second time I put it in, the system stops.

Tried going to settings and restarting console. Tried holding the power button on the console down for 10 seconds, when it was supposed to change to orange, and never did.

Don't know what to do. Am a new user. My son bought me xbox one for xmas.

:)

karenquilter-97D94D00-3193-4F51-B517-7D6E87E5BA43 · Feb 8, 2016

Can't purchase add-on, keep getting page that says I need to create an account when I'm already signed in.

I hook up my Xbox to the modem. I sign in. I try to purchase an add-on. I keep getting the page that says I need to create an account. I click the "already have account, sign in" box. Next page says that I'm signed in. I try to purchase. Then I get the "create
account" page again. I sign out, & sign in again. No change, it just loops me back to the create account page.

vBaC0n · Feb 8, 2016

Cannot sign on.

Ok, While trying to sign in today. I got this lovely message, asking me to sign in. I signed in and for an 'Account Info' message. "Sorry, something's wrong with your Microsoft account. Go to account.live.com for help. Code: 831188FB"

I looked it up and apparently I need to add "proofs" to my account. I tried to add some prrofs, but when the page reloaded. It said my account was temporarily unavailable, due to 'code of conduct' Which makes no sense to me, as I haven't had anything bad on
my account. Fast forward a few minutes and I can get back into my account, but it says my proofs wont be active until a month from now.

Does this seriously mean I cannot access my Xbox Live account until next month?

HEPPY2112 · Feb 28, 2016

I have the same problem. Restarted 4 times all to no avail. Did you get this resolved?

HEPPY2112

I have the same problem. Restarted 4 times all to no avail. Did you get this resolved?

Rodrigo Oliver

Hi Trevor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, on your PS5, delete the Minecraft local save data, this will enable you to link the account again.

Follow these steps:

On your PS5, Go to Settings > Saved Data and Game/App Settings. Select Saved Data (PS5) > Upload or Delete from Console Storage > Delete

Select the Game > Delete > OK.

Once deleted, launch the game again and do the linking process one more time.

In case it still does not work, please, contact PlayStation support.

Please enter this link:

https://www.playstation.com/support/contact-us/

A PlayStation Support Agent should be able to provide further insight into your issue.

I hope this helps.

EnemyChutoy

I couldn't sign in and when I try the security questions just keeps going around in a loop it signs in at the end till I press A to continue and signs back out with a error code 80072Ef3

Cleared cache

Deleted and Re downloaded my profile

XBF - Tali

Hello,

We have decided to lock this thread. If you are experiencing a similar error, please create a new thread so one of our agents may assist you. For Steam users, please view Halo Infinite Known Issues if you are receiving an infinite loop error.

Thank you!

-Tali

Rostom L

Hi Owari!

What device/platform or app are you using to try to log in your account?

Cannot sign on, loops back to sign on