Cannot sign into Xbox One after signing into the Xbox App on Windows 10

Hey there -

What is the specific error message or code (XBOS-0000 or 0x00000000) that you are running into when you try to sign into your Xbox One console after singing into your Windows 10 PC Xbox app? Are you able to sign into your Xbox Live account on console if
you are not signed into your PC's app?

Giving us a bit more information will help.

You can't change a gamertag into a previously owned one but you could sign in to the Windows 10 Xbox app with the old one though.

This link will give you you all the info you need to sign in to the Xbox app on Windows 10.

support.xbox.com/.../signin-xbox-app-on-windows-10

Can I be signed into the same game on Xbox One and my Windows 10 PC?

At any single point in time, you may only sign into the game on one Xbox One console or one Windows 10 PC. You cannot be signed into the same game on both an Xbox One console and a Windows 10 PC at the same time.

From the link posted above

Hey there Dahd,

We do apologize for that misunderstanding on our part, although there is no way to remove the account from the Xbox app on Windows 10 you are able to sign out and sign back in. Go ahead and take a look at the following support page and go down to the section
labeled "How do I sign in with a different gamertag? What if I want to sign in to the Xbox app or a game with a different Xbox account than the one I originally used to sign in?"

• How do I sign in to the Xbox app on Windows 10

Give this a try and let us know if it has helped.

Yeah it let me in.. but in the meantime I decided to just basically reset my accounts and it worked, I'm back into the xbox app now!

Fix:

1) Close all xbox applications and processes on PC.

2) Account settings (microsoft website), remove your PC device.

3) Account settings (PC), remove your microsoft account by chosing 'sign in with local account'.

4) Log in with local account and repeat step 3, but this time add your microsoft account again. (This adds it back to devices on microsoft)

5) Click 'verify' which lets Microsoft know you want to confirm/uniform all your settings and passwords accross your microsoft devices.

I was then able to open xbox app and log in with no issues! I think what had happened is the device/app had been shadowbanned as I made a few incorrect attempts before I reset my password. This wasn't communicated in any way, no emails, no error codes, and
nothing showing this anywhere on my microsoft account.

Thanks for your time oss2oss