Cannot sign into Xbox 360 account on Xbox One.

Hello WaterWolf3003,

Thank you for posting on the Xbox forums. We understand that you are attempting to sign in to your account on an Xbox 360, and the console gives you a message stating that the account is already in use. It is possible to be

signed in to one Xbox One console and one Xbox 360 console at the same time. However, there are some apps that you can't use on different consoles at the same time. Are you using an Xbox 360 backwards compatible game on the Xbox One when you are signing
in to the Xbox 360? The account cannot be used on the Xbox 360 when you are using an Xbox 360 backwards compatible game on the Xbox One. Be sure to let us know the results!

Sorry but you cannot share an xbox music account between profiles.

However, if you have an Xbox One and an Xbox 360 a gamertag can be signed into both consoles at the same time.

it said im gonna be able to sign in on xbox one, i only got banned on 360 but i cannot sign in on xbox one

This means you have a Child or Teen account. Those two accounts cannot purchase Xbox 360 content from an Xbox One or Xbox.com. You would need to have the parent account sign in and download the game for you (so long as the console is their home console).
Or you can download it from an Xbox 360 and then find it in your Ready to Install section of your Xbox One.

Hello there @gogozeppeli, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!