Cannot Sign In to Xbox App (The system cannot find the file specified)

Jakub Jenčík · Oct 20, 2023

Hi. I've been having issues with the Xbox App. It opens alright but everytime I try to sign in a message pops up that says "We couldn't sign you to Xbox Live. SYSTEM cannot find the file specified"

I tried force deleting the Xbox Live and Game services through power shell. Clean installation of windows. Doing basic stuff as deleting and downloading the app.. restarting pc. I'm really lost now. I have a hunch it might be caused by corrupted files somewhere on my Windows disk or other disks. But I'm not sure which files those are or where they are. Thanks for help!

OS: win11

:)

Nkosana23

Hi. My name is Brilliant, an independent advisor, happy to assist today.

Seeing that you have tried multiple troubleshoots without any solution, I advise you consider resetting your Windows. Resetting your PC lets you perform a clean reinstallation and update of Windows while keeping your personal data and most Windows settings intact. In some cases, a clean installation may improve your device's performance, security, browsing experience, and battery life.

For more details on how to give your PC a fresh start, kindly visit: https://support.microsoft.com/windo... reset your PC, go,this PC , select Reset PC.

However, I'll still share the basic troubleshooting tips in case you can find something that you may have not yet tried.
- Restart your device.
- Update Windows.
- Update your device drivers.
- Update the Xbox and Gaming Services apps.
- Sign into the Xbox app and Store using the same account.
- Remove and reinstall Gaming Services.
- Make sure your date and time is correct.
- Disable your antivirus.
- Use the app troubleshooter.
- Repair and reset the Xbox app.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

I hope this helps resolve your query.

Z3rkhol

I fixed the issue on my own. On this day i found out in xbox gamebar that i cannot log in there on social tab. It showed that they cannot sign me into xbox live (The system cannot find the file specified) so i fixed thanks to JeffreyCloutier in this dicussion https://answers.microsoft.com/en-us/windows/forum/all/the-system-cannot-find-the-file-specified-xboxbeta/b7d0ae26-f24f-460e-954e-65fa61641d0d

{Parity}

Try uninstalling and reinstalling the app. Also, make sure your PC is fully updated.

khader Alhowari

Hey my friend

Did u try to reinstall the app !

Clear cache!

And check if u have all files up-to-date

MrPig98

L4c3rd4 thanks for the help, but I am afraid that did not work, same issue even after a full ISO update.

Cannot Sign In to Xbox App (The system cannot find the file specified)