Cannot sign in to PS4 linked account to play Minecraft cross platforms or Realms

I have linked my Microsoft account to my PS4 account in order to play cross platform minecraft. The issue is that I would like to play cross platform with my brother, who is playing using my Xbox One. My microsoft account is now associated with
both my PS4 account and Xbox Live account, which means that we share a gamertag. For this reason I cannot add my Xbox account as a friend on Minecraft and cannot play cross platform. I attempted to resolve this issue by unlinking my Microsoft account from
my PS4 account but this did not resolve the issue. I was unable to link a different Microsoft account to my PS4 account, a message informed me that my account was already linked to another and could not be linked again.

Please can you make it free Minecraft Minecraft store PS4

Hello,

Please make sure you are using the new version of Minecraft on PS4 and not the older version.

The old version looks like this.

The new version looks like this.

Sometimes, if you do not set up a gamer tag with your Microsoft account it can create issues for your cross play accounts, so please make sure that those two things are complete. If it still does not work, you will have to take the problem to Mojang Support.

Home - Mojang Support

Submit a request - Mojang Support

Best Regards,

Hi there! This is Virginia O.

I understand that you are experiencing issues joining in Minecraft game.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please make sure that you two are using Minecraft Bedrock Edition because cross-platform play is only supported on Minecraft Bedrock Edition. If either of you is using a different version (e.g., Java Edition), you won't be able to play together.

And then check Microsoft account linking. Both of you need to be signed into your Microsoft accounts on your respective devices. On the Switch, make sure your girlfriend has linked her Microsoft account correctly. She can do this by signing in at https://aka.ms/remoteconnect.

Next is to verify multiplayer settings. To do this on Xbox, go to your account settings and ensure that multiplayer and cross-platform play are enabled. Same with Switch, check the settings on the Switch to ensure multiplayer is allowed.

Make sure that both devices have a stable internet connection. Cross-platform play requires a reliable connection.

And if direct joining isn't working, consider creating a Realm. Realms allow players from different platforms to join a shared world. You can set up a Realm from the Minecraft menu.

Then restart both the Xbox and the Switch after making these changes.

Thank you for your cooperation.

Hi DM,

Thanks for the reply. We understand this is on a switch, you still log in with Microsoft account. And with realms, the cross play needs to be enabled due to realms accesses all platforms Minecraft is played on.

Thanks,

Brad

Thanks for the reply.

Unfortunately the cross platform option also doesn’t seem to be working for me - maybe because the account I linked is in my sons name (age 12)? It says multiplayer/cross platform is restricted in settings. I’ve tried to amend his MS account settings but to no avail - so that’s another issue I’m having!

Do you know if I am able to unlink my sons Microsoft account from the PS4 and link it to his switch instead? I’ve heard issues whereby once an account is linked to a PS 4 it can’t be unlinked.

I’m having nothing but problems!!

Thanks.

UPDATE - managed to sign out of the PS4 MS account in minecraft and then signed in on the Switch with the same account - so the 1720 coins are now at least on the switch.

So I guess my next challenge is to somehow unlock the multiplayer/cross platform settings in my sons MS account. At least we then have the option of signing in and out of the 2 platforms.