Cannot sign in to account - iPad

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you.

If you are having problems with Minecraft on iPad, I recommend that you contact Minecraft support, they can help better with problems related to the game;

https://help.minecraft.net/hc/en-us/request/new...

Is this on the App? If so I suggest unistalling the app and then install it again. If its on internet I suggest trying different browsers.

Hi,

i cannot log into my microsoft account on the switch. We cannot access the worlds my son has already made on his ipad version. After trying several times we now cannot get minecraft to even open on our ipad.

i am not very technical so please make any suggestions clear and simple 😊

Hello LouDan2529,

Could you please try these steps for me?

- try to reboot the Apple’s iPad

- change your microsoft account’s password.

- try to log in from the Minecraft’s official website at: https://my.minecraft.net/en-us/login/

- after it logs in successfully, go back to the game on the iPad and try to log in again.

hope it works for you

I've tried making a new account and it worked. BUT only on ipad..... Can't sign in on Xbox. I signed up via the address on Xbox too.

I don't have a mobile network, only my home wifi network. The app works just fine on my laptop when signed in. All features open when signed in. The app works fine on my ipad in "guest" mode. I played a game in guest mode, then signed in, and the app failed to open the next game. Obviously, it has something to do with signing in on my ipad, since the app works fine in guest mode. I have updated my ipad and the app. If I could get out of the black screen in the app without having to shut down my ipad, I would be able to trouble shoot better. Having to shut the ipad down each time to reset the app is a real bother. What is even more perplexing is that the app worked fine on 4/25. Having changed nothing on my ipad, on 4/26 it wouldn't work.

We have the same problem on both of our iPad’s. I have not tried the guest mode !!!!

Similar scenario as to the date….

Would like to contact Microsoft, but I cannot find a contact phone number..