Cannot share game with family member

Discus and support Cannot share game with family member in XBoX Games and Apps to solve the problem; When on Windows 8.1 I had purchased the Bejeweled Live game for my wife. It installed fine on her computer, and on mine, though I rarely use it. We've... Discussion in 'XBoX Games and Apps' started by StlSooner, Nov 15, 2016.

  1. StlSooner
    StlSooner Guest

    Cannot share game with family member


    When on Windows 8.1 I had purchased the Bejeweled Live game for my wife. It installed fine on her computer, and on mine, though I rarely use it.

    We've now moved to Windows 10 and I just set up a replacement computer for her. For some reason when she goes to the Windows store it asks her to purchase the app before downloading, even though I've already purchased it. When I log onto her computer under
    my account and go to the Windows store it simply gives me an install button as it should. But even when I install it on her computer, she cannot access it.

    That was very puzzling since I was able to install Office 365 on her computer without a hitch. I did a little research and it appeared that perhaps she should be listed as a family member. That seemed odd since Office installed fine, but OK, I gave it a
    try. She is now listed as a family member, but that didn't do anything to resolve the problem.

    So how do we make a game or other app that one of us buys downloadable from the store for the other? Before Windows 10 it worked automatically with no issue. She is getting very frustrated about this. I posted this in what I thought was the correct forum,
    but when they ran out of ideas, they sent me to post here.

    :)
     
    StlSooner, Nov 15, 2016
    #1
  2. criggy
    criggy Guest
    Xbox One FAQ

    That is how I read it too.

    You + any 1 (out of 10) at a given time. A lot are reading it as "anyone"....
     
    criggy, Nov 15, 2016
    #2
  3. JohnnyXeo
    JohnnyXeo Guest
    Game share

    Do you mean game pass? Or you're game sharing with someone in your family? If its game share then try having your family member login with their account on the console and see if it shows up then.
     
    JohnnyXeo, Nov 15, 2016
    #3
  4. FreakRoach Win User

    Game Share

    Game sharing is meant for sharing with a family member. If you want to share your games with a family member, you will first need to login with your account to your family member's console and set that console as your home console. Then you can simply
    log out and anyone who use that console can play your games.
  5. Guerrero Ultimo Win User

    Give your family access to your entire games library anytime, anywhere

    "...any one of your family members can be playing from your shared library at a given time."

    ---

    That reads like only one family member can be playing from your shared library at a given time, not playing a certain game at a given time.

    ---

    "Up to ten members of your family can log in and play from your shared games library on any Xbox One."

    ---

    And this does not say they could do it at the same time. Taken in conjunction with the previous statement they could be saying that hey, any family member can be playing from any Xbox One from your shared library and any one member of your family can be
    playing from your shared library at a given time. Is there any information out their that says you can be playing at the same time on separate games because that first statement is worded as such to indicate only one member at a given time on the library
    of games. Just a little curious here. I have been reading the statements cannot remember seeing anything stating anything on it. Might have missed it.
  6. onyxishere Win User

    Gold membership and Family

    In order to share your Gold membership with other members of your family your gamertag must be set as Home on the console. If anyone else has their tag set as Home then you cannot share the membership with them.
  7. SamChenXQ Win User

    Game Sharing with a Family Member

    So is it possible to get more “make home console” cause I waste mines trying to do it?
  8. Smwutches Win User

    Game Sharing with a Family Member

    Customer support can’t offer additional switches. If you’ve made five home Xbox switches for the year and need assistance, select Help when you see the message Can’t make this your home Xbox. You may be eligible to receive an exception. If you don't get a survey, you'll have to wait until the limit resets on its own.
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Cannot share game with family member

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