Cannot send message

My Son cannot reply to messages.

Sends us to .com/fix_messages where it asks to get a code to phone.

We don't have a phone.

He was able to send messages when he had a 360 but not on the one s.

How to fix this?

Thanks

:)

 

cannot send messages

I cant send messages. From the xbox i get a message telling me to go to: support.xbox.com/fix-messaging which redirects to this page: Why Can’t I Send Messages from Xbox One or Xbox App?

I have followed all steps on the redirect link above, which included adding/updating your phone number and signing in and out on the console. Also, the enforcement page says I have a 'perfect' record, and that i've received no negative feedback.

Trying to send a message via xbox.com says "because of your past behavior you cannot send messages".

Clearly this is in error, as my husband and I are the only two who use the console, we're both middle aged gamers with no interest in online drama. Typical messages sent from my account consist of the occasional 'gg' to a random player or to other real world
friends. So.. again, no history of bad behavior, no unauthorized log ins and no 'bad' messages have been sent.

So why cant I send messages?

 

CANNOT SEND MESSAGES!

I cannot send messages I'm getting pissed off I've done everything I was told to try

 

my account says this also.

 

Hi MystaMagoo,

This error sometimes comes up when your are missing information form your account info which can be fixed at this
link.

Give that a shot and let us know how that goes!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox
Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider Program Forums for help with Xbox Insider Program troubleshooting.
Achievement issues? Check our sticky HERE for the best info.

 

no link?

 

what link?

it just says link.

Thanks

weird,there's a link now but only in my quoted reply?

what missing info?

 

When you sign in at that link it should give you a message letting you know what you need to do.

 

Nop,no message.

Just basic account overview stuff.

 

This can happen because of an incomplete account setup.

Try going thought the following steps to update everything on the account.

There's a lot of info here so read through the steps first.

1) Start by going to your account here -
https://account.microsoft.com/profile/

2) Make sure there's a First and Last Name on the account

3) The sign in email address that you used for the account, (don't post that info here) but if you used another email like a @gmail.com email address, make sure you completed the email address verification for the account

4) Where it says Edit your personal info, click on that and update your info there

5) Where is says Edit your billing info, click on that and update your info there

6) Go here - https://account.microsoft.com/security

- under Update your security info click on Update info

- make sure you have a phone and email on your account so you have options to verify or recover your account (You stated you don't have a phone but you'll really want at least two email addresses there)

7) After your account info is all up to date, remove the account from your Xbox console and hard reset it (press the power button down on the front of the Xbox One for 15 sec, then let it go and restart it)

8) Then add your account back to your Xbox One and try to send a message again

Reminder, don't post any of your account info here, your GT is ok to post.

 

I don't have a phone,is that why maybe?

plus no billing info as no cards etc

I'll go through it and add what I can for now.