cannot see childs gamertag in xbox settings to allow online gaming

Go to Settings, Account and Privacy & Online Safety. There, on the right hand side, you will see either View Details or View Details & Customize. Click on it and you will see a list of different aspects of Xbox Live. Find Join Multiplayer Games and check
if it's Allowed or Blocked. If it's Blocked and you cannot change it, then it's a child account. You have to sign in with a parental account (the parental account would've been created at the same time as the child account), go to Settings, Account and Family.
There, select the child's gamertag, then Privacy & Online Safety, View Details & Customize and allow online gaming.

Hello DEANNE Jackson,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, the child account cannot join online or multiplayer games due to an error. Let us check and see on what we can do to help resolve your concern in a timely manner.

As per your description, the child account wants to join the game and there is a prompt to change the online and privacy settings of the child account to be able to play online and multiplayer games. To change the online and privacy settings of the child account, the parent or organizer of Xbox Family settings app must sign in the account.xbox.com/settings and click on child profile to make changes. The child can only see the settings. The option to join multiplayer games must set to allow. See the steps and screenshot below: Note: highlighted in yellow must be set to allow.

• Log in to https://account.xbox.com/settings with the parent’s Microsoft account.
  
• Click the child account's profile.
  
• In the navigation tabs, click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
  
• Select Allow for You can create and join clubs, and You can join multiplayer games.
  
• Then click Submit
  

To enable chat for people not on the child's friends list:

In the table header:

1. Click Privacy
   
2. Select Others can communicate with voice, text, or invites.
   
3. Select Friends or Everyone then click Submit.
   

For reference, see:

• Manage app privacy settings on Xbox | Xbox Support
  
• Manage Xbox online safety and privacy settings | Xbox Support
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

If your child's Xbox Series S account is set up as a child account, there are a few steps you can take to allow your child to stream on the console when they are old enough.

Make sure that your child's account is linked to a parent account. If it is not already linked, you can link the child account to a parent account by going to "Settings" > "Account" > "Family" on the console, and then following the prompts to link the accounts.

Once the child account is linked to a parent account, the parent can change the privacy and online safety settings for the child account by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Privacy & online safety".

Under the "Privacy & online safety" settings, the parent can change the settings for "Online safety" and "Broadcasting". For example, the parent can allow the child to participate in multiplayer gaming and share content online, or allow the child to stream content.

If the parent account is not able to change the settings for the child account, it may be because the child account is set up as a "Younger child" account. In this case, the parent will need to request that the child's account be converted to a "Child" account. This can be done by going to "Settings" > "Account" > "Family" > "Manage family members" > [child's name] > "Change to a child account".

I hope this information helps you allow your child to stream on the Xbox Series S.

The GOLD tag will only show up on the profile that has brought the subscription.

By default children cannot play online, you will need to change your child's Privacy and Online safety settings, the easiest way to do this is by setting up a Family Group here (if you haven't already) https://account.microsoft.com/family/ then
go to https://account.xbox.com/settings and select your child's Gamertag then press Xbox One/Windows 10 Online Safety Join multiplayer games is enabled.

Also, you may not know there is a brand new Family Settings app for Android and IOS within the app you can:

• Set communication limits and allow online multiplayer in each child’s Xbox profile
• Gain insight into your family’s Xbox gaming activity with daily and weekly activity reports
• Set console screen time for your children
• Block or unblock content including particular games and apps and set age rating
• Stay on top of incoming friend requests
• Manage privacy and online safety setting for each child
• And much more!

You can find out more and download the app here https://www.xbox.com/apps/family-settings-app

If that doesn't work please remove the account with the gold subscription from the Xbox then add it again.

Hello Lenny=best,

Thank you for bringing this issue to our attention. An adult account will need to be tied to the child account through a family in order to regulate the

child account settings. Once the settings are updated for the child account, the child account should be able to redeem the prepaid code for the game. The article entitled

how to add a child to a family account contains information on how to set up a family. Be sure to let us know the results!