Cannot run star field from Xbox game pass PC

Make sure that your GPU is being used and not the one on the chip.

Go to Windows settings, go to system and the. power and put it on high performance, this should force it to the GPU

Hello พุฒิพงศ์อุ่ยตระกูล,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are having issue launching the game through your Xbox app on your Windows PC. Let us check and see on what we can do to help resolve your concern in a timely manner.



For the game to run smoothly in Windows PC, make sure that it meets with the system requirement establish by the game developer support team, See the minimum and recommended requirements below: See also: System Requirements - PC - Starfield - Bethesda Support

[table][tr]MinimumRecommended[/tr][tr][td]

• OS: Windows 10 version 21H1 (10.0.19043)
• Processor: AMD Ryzen 5 2600X, Intel Core i7-6800K
• Memory: 16 GB RAM
• Graphics: AMD Radeon RX 5700, NVIDIA GeForce 1070 Ti
• DirectX: Version 12
• Storage: 125 GB available space
• Additional Notes: SSD Required(Solid-state Drive)

[/td][td]

• OS: Windows 10/11 with updates
• Processor: AMD Ryzen 5 3600X, Intel i5-10600K
• Memory: 16 GB RAM
• Graphics: AMD Radeon RX 6800 XT, NVIDIA GeForce RTX 2080
• DirectX: Version 12
• Network: Broadband Internet connection
• Storage: 125 GB available space
• Additional Notes: SSD Required(Solid-state Drive)

[/td][/tr][/table]



To help you fix the issue with your graphic error, here are the troubleshooting steps that we can perform:

1. Make sure Windows is up to date

• Press the Start button on the taskbar, type settings, and then select Settings.
  
• Select Windows Update.
  
• On the Windows Update page, select Check for updates to see if any updates are available including optional updates for your device.
  
• Once the updates have downloaded, select Install now to start the installation.
  
• Following installation, we recommend that you restart your device so that the latest updates can take effect.
  

2. Update your Windows and device drivers.

> For the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

To check for latest driver updates check from the link below and download it.

• Official Drivers | NVIDIA
  

3. Make sure Xbox app is up to date

• Press the Start button on the taskbar, type store, and open the Microsoft Store app.
  
• Select Library.
  
• Under Updates & downloads, check if there is any updates available for the Xbox app. If an update is available, select Update.
  

4. Make sure you are signed in to the Xbox app and the Store with the same account.

> To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

5. Uninstall and reinstall Gaming Services

• Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  
• In Windows PowerShell, type the following command and press Enter:
  get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
  
• In the same window, type the following command and press Enter:
  start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
  
• Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  
• Restart your device and try to install the game again.
  

For your reference, see: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hello Mohammed PC,

Thank you for posting in the Microsoft Community.

I can see that you are having trouble playing Star Field with your Game Pass subscription. To help you resolve this issue, I need some more information from you.

-Could you please tell me what error message or code you see when you try to launch the game?

-Also, could you please confirm that your Game Pass subscription is still valid and that you have downloaded the game from the official Xbox store?

One reason could be that your Game Pass subscription has expired or is not valid for Star Field. To check this, please go to your Microsoft account page and verify that your Game Pass is active and includes Star Field in the list of games. If not, you may need to renew your subscription or upgrade to a different plan.



Another reason could be that your Windows PC does not meet the minimum system requirements for Star Field. To check this, please go to the game's store page and compare the specifications with your PC's hardware. If your PC does not meet the requirements, you may need to upgrade your PC or lower the game's settings.



A third reason could be that there is a problem with the game's installation or update. To check this, please go to your Xbox app on your PC and make sure that Star Field is fully downloaded and updated. If not, you may need to resume or restart the download or update. If it is, you may need to uninstall and reinstall the game.



Please also perform troubleshooting for unable to launch a game on this link: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I was playing Star Field on Game pass and purchased the game. It was glitchy so I erased the game and installed the purchased copy and it erased my game info. Is there a y way to recover my old game info from the gamepass version?