Cannot retrieve account email

Discus and support Cannot retrieve account email in XBoX on Consoles to solve the problem; So long story short I need to get my email on the account (I made the account so long ago I forgot which email I used) Anyways, I had the account on my... Discussion in 'XBoX on Consoles' started by PouffyJupiter60, Jun 27, 2014.

  1. Cannot retrieve account email


    So long story short I need to get my email on the account (I made the account so long ago I forgot which email I used) Anyways, I had the account on my xbox but I removed it from my xbox because I tried to add my xbox live to it and somehow I accidently
    created the account in Belgium and I am from the united states and usa codes wont work on foreign accounts. I made the account in 2008-2009 so my phone number is different now and the only way to get your email through xbox support is to provide verification
    with those items. What can I do? I have my information, and same console it was created on.

    :)
     
    PouffyJupiter60, Jun 27, 2014
    #1
  2. barrbecue
    barrbecue Guest
    AW Pre-order Help

    I preordered Digital Download Day Zero on Gamestop.com, and they sent me the confirmation email so I know it processed.

    I did not make an account I just preordered without an account and just put in an email. Today, I got an email saying they didn't give out codes over email and they gave me a link saying I had to check my order history on my account to get the code, but I never made one I just bought the Digital version WITHOUT creating one. So, i proceeded to make an account with the same email that I put in when buying the game, and then checked my order history and there was nothing there.

    I sent a support email, but the confirmation email for THAT says it could take from 24-48 hours, and that would be past day zero. Did I basically just have $60 stolen or is there some way you all know of retrieving the code? I heard their phone customer service is crap as well so calling might not get me very far.
     
    barrbecue, Jun 27, 2014
    #2
  3. onyxishere
    onyxishere Guest
    Accidentally i deleted my account and itens from my xbox 360

    If the account was an offline account (no email attached) then you cannot retrieve it.

    If there was an email associated with the account go to Social>Sign In/Out>Download Profile and follow the instructions to download it.

    If you cannot remember the email address associated with the profile call phone support and if you can answer some account specific questions they can give you the email address.

    1-800-469-9269 in North America.
     
    onyxishere, Jun 27, 2014
    #3
  4. Cannot retrieve account email

    Contact Xbox Support on the Phone they should be the best option in this case
     
    Zo-D36CFE7E-B018-429C-97C2-6F37D077DD60, Jun 27, 2014
    #4
  5. I contacted phone support multiple times and they need to verify the account, account information is no longer enough to open it you need to have a code sent to the email ( broken system)
     
    PouffyJupiter60, Jun 28, 2014
    #5
  6. ~.~ every system cant be perfect but they are 99% perfect
     
    Zo-D36CFE7E-B018-429C-97C2-6F37D077DD60, Oct 31, 2018
    #6
  7. Zo-D36CFE7E-B018-429 Win User

    Cannot retrieve account email

    ~.~ every system cant be perfect but they are 99% perfect
  8. Zo-D36CFE7E-B018-429 Win User

    Cannot retrieve account email

    Contact Xbox Support on the Phone they should be the best option in this case
  9. PouffyJupiter60 Win User

    Cannot retrieve account email

    I contacted phone support multiple times and they need to verify the account, account information is no longer enough to open it you need to have a code sent to the email ( broken system)
  10. onyxishere Win User

    Accidentally i deleted my account and itens from my xbox 360

    If the account was an offline account (no email attached) then you cannot retrieve it.

    If there was an email associated with the account go to Social>Sign In/Out>Download Profile and follow the instructions to download it.

    If you cannot remember the email address associated with the profile call phone support and if you can answer some account specific questions they can give you the email address.

    1-800-469-9269 in North America.
  11. SammyVS Win User

    Factory Reset

    I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

    Without email, phone or Skype it is not possible to retrieve your account and they cannot provide any of this information even if you have your account's gamertag.
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